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ARCH WATER PRODUCTS

RESPONSIBLE CARE GUIDANCE NOTE

EMERGENCY RESPONSE PROCEDURE FOR

ARCH WATER PRODUCTS CUSTOMERS

In the event of a Health Safety or Environmental Emergency involving Arch Water

products.

This includes

FIRST

This will connect you with the NCEC (National Chemical Emergency Centre) who

support the Arch Emergency Response. (It operates 24 hours a day, 365 days a year).

THEN

NCEC will provide initial assistance and advice (in English).

NCEC will also contact Arch Water Products Head Office.

When calling the Emergency No. have the following information available

(use your Emergency Response Procedure Checklist):

• Your name

• Your job title

• Your company name and location

• The Telephone (and fax) number that you can be contacted on

• The Product Name

• The Product Code

• The nature of the emergency

• The action you have taken

• Are the emergency services involved?

• Are the environmental agencies involved?

PLEASE ALWAYS CONTACT NCEC IN THE EVENT OF A HEALTH,

SAFETY OR ENVIRONMENTAL EMERGENCY INVOLVING

ARCH WATER PRODUCTS

BUT

PLEASE ONLY USE THIS NUMBER FOR HEALTH, SAFETY

AND ENVIRONMENTAL EMERGENCIES (as defined above).

• Injury to persons requiring medical treatment

• Loss of containment of product to the environment

• Involvement of the Emergency Services (Police, Fire, Medical)

• Involvement of the Environmental agencies

• Major damage to property

TELEPHONE + 44 (0)1865 407333

Phone your local Arch Water Products Office (during office hours)

AWP RC 2003/1