Archos 35 Home Connect Benutzerhandbuch - Seite 15

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C. liMiTATiOns OF liABiliTY

To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies. To the extent allowed

by local law, except for the obligations specifi cally set forth in this warranty statement, in no event shall Archos or it's third party suppliers be liable for

direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibil-

ity of such damages.

D. LOCAL LAW

This Warranty Statement gives the customer specific legal rights. The customer may also have other rights that vary from state to state in the United States,

from province to province in Canada. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed

modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the

customer. For example, some states in the United States as well as Canada may: preclude the disclaimers and limitations in this Warranty

statement from limiting the statutory rights of a consumer; restrict the ability of a manufacturer to enforce such disclaimers or limitations; or grant the

customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the

duration of implied warranties.

RETURNS POLICY and SUPPORT INFORMATION

1. 'no Questions Asked' 7 day return policy (Purchases made directly from Archos)

a. All RETURns REQUiRE A RETURn MERChAnDisE AUThORiZATiOn (RMA). You have the right to return a non-defective product to Archos if you initiate

an RMA process within seven days of the receipt of your product. You can call our technical support for RMA authorization or use our automated RMA re-

quest page on our website (located under 'Product Returns'). If the product does not include all original materials or is not in original condition (no scratches

or handling marks) or not properly working, Archos may choose not to accept the product for a refund.

b. Archos will send you an RMA number and shipping instructions within 48 hours (weekends not included).

c. This non-defective product must be received by Archos within 14 days from the date that the RMA number was issued. Any products received after this

date will not be processed for refund and will be returned to you at your cost. A 15% restocking fee is charged on all returned products.

2. Thirty-day defective product return policy (purchases made directly from Archos)

a. If your product ceases to function correctly within the first 30 days of ownership, Archos will replace your product with a new one or issue you a credit (at

your request).

b. Archos reserves the right to determine if a returned product is defective and falls within the warranty guidelines prior to any credit being issued or replace-

ment with a new unit being made.

c. All RETURns REQUiRE A RETURn MERChAnDisE AUThORiZATiOn (RMA). You can call our technical support for RMA authorization or use our auto-

mated RMA request page on our website, located under 'Product Returns'). You must submit a Request for RMA (Return Merchandise Authorization) form or

contact our support team within 30 calendar days from the day you received the product.

d. The product must be received by Archos within 14 days from the date that the RMA number is issued. Any products received after this date will not be

processed for return. After the 14 days have expired, you will need to contact Archos for a new RMA number if you are still within the 30 calendar days

following the reception of the product.

3. Returns within the one year Warranty Period

a. Archos reserves the right to determine if the returned product has been rendered non-functional due to user misuse or improper handling.

b. All RETURns REQUiRE A RETURn MERChAnDisE AUThORiZATiOn (RMA). You can call our technical support for RMA authorization or use our auto-

mated RMA request page on our website (located under 'Product Returns') to initiate the return and repair process. Archos will work within a 'best effort'

framework to send out your repaired product within 10 working days from the reception of your product at its repair center.

4. shipping Costs:

The customer is responsible for shipping charges to Archos. Archos will cover the charges for return shipping. Archos is not responsible for import fees,

customs duties, or optional shipping insurance.