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Rapid replacement of hardware with next-day, 4-hour, or 2-hour dispatch options
●
Ongoing technical support through Cisco Technical Assistance Center (TAC)
●
Registered access to
●
Table 9.
Feature
Software Support
Cisco TAC Support
Cisco.com
Advance Hardware
Replacement
Smart Call Home
Table 10.
Feature
Worldwide Virtual Lab
Cisco TAC Training
● Boot camps
● Tech calls
● Tech forums
Cisco Live
Global logistics
Cisco IOS Software
For More Information
To learn more about how you can take advantage of Cisco Technical Support Services, talk to your Cisco
representative or visit Cisco Technical Support Services at
http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/serv_category_home.html.
© 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
http://www.cisco.com
Cisco Technical Support Services: Components
Benefits
Software support offers maintenance and minor and major updates for licensed feature sets. Downloading new
maintenance releases, patches, or updates of Cisco IOS Software helps enhance and extend the useful life of Cisco
devices. Through major software updates, organizations can extend the life of equipment and maximize application
technology investments by:
● Adding new functions that, in many cases, require no additional hardware investment
● Increasing the performance of current functions
● Enhancing network or application availability, reliability, and stability
With more than 1000 highly trained customer support engineers, 390 CCIE
development engineers, Cisco TAC complements your in-house staff with a high level of knowledge in data, voice, and
video communications networking technology. Its sophisticated call-routing system quickly routes calls to the correct
technology personnel. The Cisco TAC is available 24 hours a day, 365 days a year.
This award-winning website provides 24-hour access to an extensive collection of online product and technology
information, interactive network management and troubleshooting tools, and knowledge-transfer resources that can help
customers reduce costs by increasing staff self-sufficiency and productivity.
Advance replacement and onsite field engineer options supply fast access to replacement hardware and field resources
for installing hardware, minimizing the risk of potential network downtime.
Cisco Smart Call Home is a proactive, connected service capability of Cisco SMARTnet Service that is available at no
additional cost on Cisco Catalyst 4500 Series Switches. Smart Call Home devices can continuously monitor their own
health using GOLD diagnostics technology and automatically notify you of potential issues using secure transmissions. If
a serious problem arises, Smart Call Home automatically detects it and generates a Cisco Technical Assistance Center
(TAC) service request that is routed to the right team for a particular problem.
Technical Support Services: Competitive Differentiators
Benefits
This extensive lab of Cisco equipment and Cisco IOS Software releases provides an invaluable engineering resource and
knowledge base for training, product information, and recreation and testing of selected network problems to help
decrease time to resolution.
Cisco is committed to providing customers the latest in technology support. Cisco TAC training programs help customers
avoid opening cases. These programs also provide knowledge transfer of Cisco networking expertise.
A powerful suite of Internet-enabled tools with firewall-friendly features, these secure, encrypted Java applets can turn a
simple phone call into an interactive collaboration session, allowing customers and Cisco TAC support engineers to work
together more effectively.
With 10,000 onsite field engineers and a US$2.3 billion investment in inventory, Cisco delivers award-winning, worldwide
hardware replacement support from 650 depots, covering 120 countries.
Cisco IOS Software employs 100 discrete technologies with more than 2000 features. Each year, 400 new features are
added. Cisco IOS Software is installed in more than 10 million devices and is running on more than 10,000 networks
worldwide. It operates on the world's largest IPv6 and voice-over-IP (VoIP) networks and in all major service provider
networks worldwide.
Data Sheet
®
experts, and access to 13,000 research and
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