Cisco 8900 Hardware-Installationshandbuch - Seite 20

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Obtaining Technical Assistance

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them,

and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability

in a Cisco product, contact PSIRT:

•

In an emergency, you can also reach PSIRT by telephone:

•

We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to

Tip

encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been

encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence

with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page

at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers

before sending any sensitive material to find other means of encrypting the data.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco

Technical Support & Documentation website on Cisco.com features extensive online support resources.

In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC)

engineers provide telephone support. If you do not have a valid Cisco service contract, contact your

reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for

troubleshooting and resolving technical issues with Cisco products and technologies. The website is

available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Cisco MGX 8800/8900 Series Hardware Installation Guide

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For Emergencies only —

[email protected]

An emergency is either a condition in which a system is under active attack or a condition for which

a severe and urgent security vulnerability should be reported. All other conditions are considered

nonemergencies.

For Nonemergencies —

[email protected]

1 877 228-7302

1 408 525-6532

Releases 2 - 5.2, Part Number OL-4545-01, Rev. H0, May 2006