Cisco BTS 10200 Benutzerhandbuch - Seite 33

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Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can

obtain online documentation, troubleshooting tips, and sample configurations from online tools by using

the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access

to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open

access to Cisco information, networking solutions, services, programs, and resources at any time, from

anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a

broad range of features and services to help you with these tasks:

•

If you want to obtain customized information and service, you can self-register on Cisco.com. To access

Cisco.com, go to this URL:

http://www.cisco.com

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance

with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC

Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

•

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of

service contracts, when applicable.

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C I S C O C O N F I D E N T I A L

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,

product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably

impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects

of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations

will occur if service is not restored quickly. No workaround is available.

Obtaining Technical Assistance