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Chapter 43

Cisco Unified IP Phones

Guidelines for Customizing Phone Button Templates

Use the following guidelines when you are creating custom phone button templates:

•

Table 43-3

Feature

AEC

Answer/release

Auto answer

Call park

OL-14153-01

Make sure that phone users receive a quick reference card or getting started guide that describes the

most basic features of the custom template. If you create a custom template for employees in your

company to use, make sure that it includes the following features and that you describe them on the

quick reference card that you create for your users:

Cisco Unified IP Phone 7970/71, 7960/61, 7940/41, 7911, 7906—Line (one or more)

–

Cisco Unified IP Phone 7912—Line, speed dial, hold, and settings

–

Cisco Unified IP Phone 7910—Forward all

–

Cisco Unified IP Phone 7905 and 7902—Line, speed dial, hold, and settings

–

Cisco Wireless IP Phone 7920—Line (one or more)

–

Cisco IP Phone model 12 SP+—Line (one or more), hold, call park, and forward all

–

Cisco IP Phone model 30 VIP—Line (one or more), call park, and forward all

–

Cisco VGC Virtual Phone and Cisco ATA 186—Line and speed dials

Consider the nature of each feature to determine how to configure your phone button template. You

may want to assign multiple buttons to speed dial and line; however, you usually require only one

of the other phone button features that are described in

Phone Button Feature Description

Description

If you are configuring a template for the Cisco IP Phone model 30 VIP,

you must include one occurrence of this feature and assign it to button

26. Auto echo cancellation (AEC) reduces the amount of feedback

that the called party receives when the calling party is using a

speakerphone. Users should press the AEC button on a Cisco IP Phone

model 30 SP+ when they are using speakerphone. Users do not need

to press this button when speakerphone is not in use. This feature

requires no configuration for it to work.

In conjunction with a headset apparatus, the user can press a button on

the headset apparatus to answer and release (disconnect) calls.

If this feature is programmed on the template, pressing this button

causes the speakerphone to go off hook automatically when an

incoming call is received.

You configure this feature for some phones models by using

Note

the Phone Button Template window, and you configure this

feature for some phone models by using the Phone

Configuration window.

In conjunction with a call park number or range, when the user presses

this button, call park places the call at a directory number for later

retrieval. You must have a call park number or range that is configured

in the system for this button to work, and you should provide that

number or range to your users, so they can dial in to the number(s) to

retrieve calls.

Cisco Unified CallManager System Guide

Phone Button Templates

Table

43-3.

43-15