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Cisco Headset Administration

Table 5: Headset Serviceability Features for Cisco Jabber

New Serviceability Feature

COP file installation required

Headset firmware management

through Unified CM

Remote headset configuration

through Unified CM

Headset inventory on Unified CM

Local configuration reset

Local UI configuration

Local headset version display

• * This feature can only detect headsets with Headset Firmware 1.5 or later.

• **This feature is not supported in the 12.0.x and 12.5(1) releases.

Workflow: Configure Headset Serviceability

Use the following workflow to guide you through the setup of your Cisco Headset Serviceability feature.

After you complete this workflow, you can configure headset settings, headset firmware load, DECT frequency,

and additional features. For more information, see

Procedure

Step 1

Step 2

Step 3

Unified

11.5(1)SU6

or earlier

+ Jabber

version

12.5(1) or

earlier

—

Command or Action

Activate Cisco Headset Service, on page 14

Prepare Your Headset COP Files, on page 14

Configure User Profiles for Headset Users, on

page 15

Workflow: Configure Headset Serviceability

Unified

11.5(1)SU7

11.5(1)SU6

11.5(1)SU7

and

or earlier

and

above** +

+ Jabber

above** +

Jabber

version

Jabber

version

12.6(1)

version

12.5(1) or

12.6(1)

earlier

—

Cisco Headset Administration, on page

Purpose

Turn on Cisco Headset Service in Cisco

Unified Serviceability.

Make sure you install and upgrade the latest

headset firmware using a COP file.

If you haven't yet configured User Profiles, use

this procedure to set up profiles for your users.

If all User Profiles are configured, you can skip

this task.

Cisco Headset 500 Series Administration Guide

Unified

11.5(1)SU6

11.5(1)SU7

or earlier

and

+ Jabber

above** +

version

Jabber

12.6(1)MR

version

12.6(1)MR

—

11.