Cisco 6901 Standard Benutzerhandbuch - Seite 22

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Agent Greeting

Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,

such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting

or multiple greetings as needed.

When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting

ends or answer the call over the greeting.

For more information, contact your system administrator.

(Cisco Unified IP Phone 6911 only)

Auto Answer prompts your phone to automatically answer incoming calls after one ring.

Your system administrator sets up Auto Answer to work with your speakerphone.

Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and

you must manually answer them.

Auto barge, if configured, allows you to barge into a shared line call automatically.

For example, in a shared line scenario, when you go off hook and a call remote is already in use, you can

barge into the call automatically.

Call Forward allows you to forward calls on your phone to another number.

There are two types of call forwarding features that your system administrator may set up on your phone:

• You can set up Call Forward All directly on your phone. To access Call Forward All remotely, go to

• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No

When forwarding calls from your phone, enter the call forward target phone number exactly as you would

dial it from your phone. For example, enter an access code or the area code, if necessary.

Your system administrator can set up other call forward options that:

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and

SIP)

your User Options web pages.

Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only

from your User Options web pages.

Calling Features