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Muting Calls

Mute applies to all modes: handset,

headset, and hands-free.

Placing Calls on Hold

Note: When a call is on hold for an

extended period of time, you will

see and hear both visual and

audible alerts.

Forwarding Calls

You can also turn on/off call

forwarding from the User Options

web interface.

Using Do Not Disturb

Conference

You can create a conference with

multiple callers.

The conference call ends when all

participants hang up.

Transferring Calls

You can transfer incoming calls to

other extensions at your dealership.

You can perform a "blind" transfer—

where you don't announce the

call—or a "warm" transfer, where

you announce the call to the

transfer recipient.

2015 CDK Global

Quick Reference Guide

You can mute your phone using the Mute button. This allows you to listen to all

parties on a call but prevents them from hearing any noise coming from your line.

Press Mute

to toggle Mute on and off. When Mute is on, the Mute button glows

red.

1. Press the Hold button

the line button for the call pulses green.

2. To resume the highlighted call, press the pulsing green line button

Resume softkey.

1. Press the Fwd All softkey.

2. Enter the number you want your calls forwarded to (to forward to your voice

mailbox, press the Messages button

external numbers. The Forward All icon displays next to the line button.

3. To cancel call forwarding, press the Fwd Off softkey.

Depending on how your dealership configures your phone, when you activate the Do

Not Disturb (DND) feature incoming calls will either go immediately to voice mail or

the call will ring your phone but the visual and audible notifications will be disabled.

Turning on Do Not Disturb (DND)

Press the DND softkey. The "DND is ON" message appears.

Disabling Do Not Disturb

Press the DND softkey. The "DND is ON" message disappears.

Creating a Conference

1. While on an active call, press the Conference button

2. Dial the number to the contact you want to add to the conference call.

3. Press the Conference button

answers. The conference begins and the phone displays "Conference" instead of

caller ID.

4. Repeat Steps 1 through 3 to add more participants.

Conferencing Two Active Calls

1. While connected with two calls (one active, one on hold), press the Conference

button

or the Conf softkey.

2. Press the pulsing green line button

3. Press the Yes softkey to confirm you want to add the calls to a conference.

Viewing and Removing Conference Participants

1. To view conference participants, press the Details softkey.

2. To remove a conference participant, highlight a name then press the Remove

softkey.

1. While on an active call, press the Transfer button

2. Dial the extension to transfer the caller to.

3. Complete the transfer:



Blind: Once you hear the call ringing, press the Transfer button

Transfer softkey.



Warm: After the other party picks up the call and you announce it, press the

Transfer button

or the Hold softkey. The hold icon

. Be sure to include a leading 9 for

or the Conf softkey before or after the party

for the held call you want to add

or the Transfer softkey.

displays and

or the

or the Conf softkey.

or the

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