Cisco 79 SERIES Schnellreferenzbuch - Seite 14

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When logged into a queue, the Queue

Name will disappear from the status line.

If enabled, the Display Queue Status feature

will indicate the number of calls waiting in

queue on your phone display (i.e., "Sales:3"

indicates that 3 calls are waiting in the Sales

queue). The system routes information about

the queue that most recently routed a call to

you.

To Answer a Queue Call

1. When a Queue Call is routed to your phone,

the phone will ring and the display will indicate

an incoming call on the line appearance

associated with the queue.

2. Press the line button associated with the

desired queue call. If you simply lift the

handset, you will activate your primary line

appearance, not the Queue line.

3. When finished talking to the caller, simply hang

up and wait for the next call.

To Log Out of a Queue

• Press the line button associated with the

desired queue while there is no call present on

the line

Holding, Transferring

& Ending Calls

Hold

This feature lets you place a call on hold for later

retrieval from the same phone.

To place the current call on hold

• Press the {Hold} soft key

To pick up a call on hold

1. Use the Scroll Up/Down button to select the

call you wish to pick up

2. Press the {Resume} soft key

If you are currently on a call, it will

automatically put that call on hold and pick up

the selected call.

When a call is on hold, your phone will ring

once every minute to remind you.

Mute

This feature disables the microphone of the

handset, speakerphone or headset so that the

party on the other end of the call cannot hear you.

To enable Mute

• Press the Mute button. The Mute button will

glow red and the display will briefly display

"Microphone Mute On" to indicate that Mute is

enabled.

To disable Mute

• Press the Mute button again. The Mute button

will go dark and the display will briefly display

"Microphone Mute Off" to indicate that Mute is

disabled.

Call Park

This feature lets you place a call on hold on

a "phantom" phone, then pick up the call from

another phone.

To Park a Call

1. Press the {MCPark} soft key (you may need to

press the {more} soft key one or more times

to see it)

2. The system parks the call at a Call Park

extension, then announces the extension and

displays it on your phone's display

3. Hang up

To Retrieve a Parked Call from any phone

• Lift the handset and dial the Call Park

Extension of the call you wish to retrieve

Transfer

This feature lets you transfer an active call to

another extension or phone number.

To transfer an active call

1. Press the {Trnsfer} soft key (you may need

to press the {more} soft key one or more

times to see it)

2. Dial the extension or phone number to which

you want to transfer the call. Be sure to

include "9" for an external transfer number.

3. Either hang up or wait to announce the transfer

and then hang up. When you hang up, the

call will be transferred. If the party that you

are transferring to is unavailable, the call will

transfer to their voice mail.

If you wish to return to the first call after

starting a transfer, use the Scroll Up/Down

button to select the call, then press the

{Resume} soft key.

One-Touch Transfer

This feature lets you transfer an active call to

another extension or voice mailbox using a single

key press.

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