Transfer a Call
To Transfer a selected call to another number, use one of the following methods:
• Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom
you are transferring the call).
• Consult transfer—Redirects the call after first allowing you to speak to the transfer recipient.
To transfer a call, perform the following steps:
1. During a call, press the Trnsfer soft key or the Transfer button. The call is placed on hold.
2. Dial the number to which you want to transfer the call.
3. To make a blind transfer:
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Hang up the handset or press the Trnsfer soft key after you hear the line ringing.
4. To make a consult transfer:
Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset.
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To cancel your consult call-transfer attempt, press the EndCall soft key.
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5. If the transfer fails, or to return to the original call, press the Resume soft key.
Forward All Calls
To forward all incoming calls to another number, use the following method:
1. Press the CFwdALL soft key. You hear a confirmation beep.
2. Dial the number to which you want to forward all your calls. Dial the number exactly as you would if you were placing a
call to that number. Remember to include locally required prefix numbers.
The phone display is updated to show that calls are to be forwarded.
3. Press the pound key (#) or the EndCall soft key.
Note
To forward calls to a speed-dial number, use the soft key and button sequence of the CFwdALL soft key plus a
speed-dial button, followed by the EndCall soft key.
To cancel call forwarding, use one of the following methods:
• Select the line that has call forwarding set.
• Press the CFwdALL soft key, then hang-up.
Pick Up Calls
To pick up a call that is on hold or a call that is ringing at another extension, use the following method:
1. Press the PickUp soft key.
2. Dial the extension number of the Cisco Unified IP phone that you want to pick up. Control of the call is transferred to your
phone.
To selectively pick up a call coming in to a number that belongs to a pickup group, use one of the following methods:
• Press the GPickUp soft key. If there is only one pickup group defined in the entire Cisco Unified Communications Manager
Express system, control of the call is transferred to your phone.
• If the ringing telephone and your phone are in the same pickup group, press the asterisk (*) to transfer control of the call
to your phone.
• If the ringing telephone and your phone are in different pickup groups, dial the pickup group number where the phone is
ringing to transfer control of the call to your phone.
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