CALNET 3: Cisco Hosted Collaboration Solution from AT&T: Quick reference guide
Placing a call
Dial the number using:
Dial pad
Directories button to access the call logs
or directories.
Press the Redial soft key.
Choose your calling method:
Pick up the handset.
Press the line button.
Press the New Call soft key.
Press the speakerphone button.
Press the headset button.
Notes:
Internal calls can be completed by dialing
the 7-digit extension.
You must dial 9 to make an external call.
You need to dial a 1 before the area code.
Call duration is monitored through a call
timer on the display.
Answering a call
You can answer a call using:
Handset
Headset
Speakerphone
Soft keys
Answer
iDivert: sends call directly to voicemail.
Call Waiting
Each line can handle two calls at a time. To answer
a call in waiting, press the display control arrow
buttons to select and answer the incoming call or
choose the Answer soft key. This will place the
initial call on hold.
Redial
Lift the handset and press the Redial soft key or
simply press the Redial soft key, which
simultaneously activates the speakerphone and
redials the last number called.
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Programmable buttons
The programmable buttons will change color
depending on the event:
Solid green: Active call or two-way intercom
is in progress
Fast flashing green: Call is on hold
Solid amber: Privacy in use, one-way
intercom call, or Do Not Disturb is active
Flashing amber: Incoming (ringing) call
Solid red: Shared line in use (if applicable)
Placing a call on hold
During an active call:
Press the Hold soft key.
To remove from hold:
Press the Resume soft key.
Notes:
Music on hold will not play if a conference
call is put on hold.
If multiple calls are held, use the up/down
arrows to switch between calls and press
Resume soft key to select the desired call.
To make another call while one is on hold,
press the New Call soft key to obtain dial
tone.
Line icons
The following list describes the icons visible on the
display:
Registered line: telephone
Ringing/incoming call: phone with bouncing
handset
Outgoing call: phone with lifted handset
Active call: handset with arrow
Calls forwarded: headset
Call on hold: blinking phone with flashing
upside down handset
Voice mail messages: envelope beside
applicable line key
Cisco Unified IP phone 7965G
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