Cisco 8841 Handbuch - Seite 32

Troubleshoot the Key Expansion Module

• For MWI + speed dial + DTMF:

For more information about the string syntax, see

You can also configure this parameter in the phone configuration file (cfg.xml). The parameter is line-specific.

Enter a string in this format:

<Unit_1_Key_1_ ua="na">fnc=mwi+sd;ext=8000 ,4085283300#,123456#@domain;

sub=group_vm@domain;vid=1;nme=Group;</Unit_1_Key_1_>

Step 4

In the General section, add

Parameter in the configuration file (cfg.xml):

<Customizable_PLK_Options ua="na">mwi;sd</Customizable_PLK_Options>

After the configuration, users can configure the corresponding features on the expansion module button.

Step 5

Click Submit All Changes.

Troubleshoot the Key Expansion Module

Procedure

Step 1

Open a CLI.

Step 2

Enter the following command to enter debug mode:

debugsh

Step 3

Enter ? to see all available commands and options.

Step 4

Use the applicable commands and options to find the desired information.

Step 5

To exit debug mode, press Ctrl-C.

Key Expansion Module Does Not Go Through the Normal Start Up Process

Problem

When you connect a key expansion module to a phone that is connected to a network port, the key expansion

module doesn't start up.

Cause

• Key expansion module type and the attached key expansion module don't match.

• The phone has more than one type of expansion module connected.

• Power over Ethernet (PoE) doesn't meet the required power-supply.

• Connected number of key expansion modules exceed maximum "Number of Units".

Cisco IP Phone Accessories

fnc=mwi+sd;ext=8000 ,4085283300#,123456#@domain;sub=group_vm@domain;vid=1;nme=Group;

mwi

String Syntax for Voicemail

in the field Customizable PLK Options.

mwi;sd

Cisco IP Phone Accessories

PLK.