Cisco 2500 Series Konfigurationshandbuch - Seite 3

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Available 24 hours a day, 7 days a week, CIO provides a wealth of standard and value-added

services to Cisco's customers and business partners. CIO services include product

information, software updates, release notes, technical tips, the Bug Navigator,

configuration notes, brochures, descriptions of service offerings, and download access to

public and authorized files.

CIO serves a wide variety of users through two interfaces that are updated and enhanced

simultaneously—a character-based version and a multimedia version that resides on the

World Wide Web (WWW). The character-based CIO (called "CIO Classic") supports

Zmodem, Kermit, Xmodem, FTP, Internet e-mail, and fax download options, and is

excellent for quick access to information over lower bandwidths. The WWW version of

CIO provides richly formatted documents with photographs, figures, graphics, and video,

as well as hyperlinks to related information.

You can access CIO in the following ways:

•

WWW:

•

Telnet:

•

Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the

following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and

baud rates up to 14.4 kbps.

For a copy of CIO's Frequently Asked Questions (FAQ), contact

For additional information, contact

Contacting the Technical Assistance Center

If you are a system administrator and need personal technical assistance with a Cisco

product which is under warranty or covered by a maintenance contract, contact Cisco's

Technical Assistance Center (TAC) at 800 553-2447 or 408 526-7209, or send an e-mail

message to

network problems) is available 24 hours a day, 7 days a week.

When you contact the TAC for help, have the following information ready:

•

Chassis serial number

•

Maintenance contract number

http://www.cisco.com.

cio.cisco.com.

Emergency technical assistance (for network-down or severe

Configuring the Cisco 2500 Series Access Server 4-3

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