Cisco 500 Series Fehlersuche und Wartung - Seite 9

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Troubleshooting and Maintenance

Step 3

Enter the date and time that you experienced the problem in the Date of problem and Time of problem fields.

Step 4

Select Problem description.

Step 5

Select a description from the displayed list, then press Submit.

Report Headset Issues Through Your Multiplatform Phone

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to your

administrator. The PRT also logs information about your headset. If you see a message that the PRT upload

has failed, the problem report is saved on the phone and you should alert your administrator.

Procedure

Step 1

Press Applications

Step 2

Select Status > Report problem.

Step 3

Enter the date and time that you experienced the problem in the Date of problem field. The current date appears

in this field by default.

Step 4

Enter the time that you experienced the problem in the Time of problem field. The current time appears in this

field by default.

Step 5

Select Problem description.

Step 6

Select a description from the displayed list.

Step 7

Press Submit.

Report Issues in Cisco Jabber

To report headset-related issues with Cisco Jabber, make sure to send call logs, which provide more detailed

audio information to our engineers.

Procedure

Step 1

In Cisco Jabber, click the gear icon

Step 2

In the window, select the area of the problem you had and describe the problem in as much detail as you can.

Step 3

Include any relevant files or screen shots that may be useful.

Step 4

Click Send.

Report Headset Issues Through Your Cisco Webex Desk Series

You can send device logs to your Cisco Webex Desk Series device administrator. The device logs also include

information about your headset.

and select Help > Report a problem.

Report Headset Issues Through Your Multiplatform Phone

Troubleshooting and Maintenance