Audio problems
No sound locally
in audio issues like video you need to determine which site is having the problem. if you are not hearing
the far-end site it could be an issue locally with your speakers or audio output or the remote sites
microphone.
•
Check the cabling if you are using external speakers.
•
Check if your systems output is set correctly to the desired output (headphone, speakers or
handset). This can be checked under
•
From the same screen you can check that Volume is set to a reasonable level. You can adjust
the volume from the Touch panel, remote control or web interface.
•
The far-end caller should check to ensure their microphone is not muted and check the physi-
cal connection of the microphone to ensure one is connected to their system. if your system
or the far-end is muted you should see an onscreen graphic indicating this.
•
You can test your system's audio output by changing the ringtone from the Touch panel at
Settings -> Ringtone & Sound Settings
You should hear the ringtone from your selected output device (headset, handset or speakers).
•
if you are using a system that uses a DNAM (profile, T1, T3) ensure the audio cable is
connected to the codecs audio output and that the DNAM is detected (see next section No
sound (DNAM) – profile, T1 and T3 Systems).
D15029.01 Troubleshooting Guide TC6.0, April 2013.
Configuration -> System Status ->
Audio.
or remote control at
Settings -> Sounds and
No sound (DNAM) – Profile, T1 and T3 Systems
The DNAM is a multichannel amplifier with digital signal processing built-in. it is a component specially
designed for use with Cisco codecs.
• DNAM Short, used in profile 65, T1 and T3
• DNAM ii, used in profile 42, profile 52 and profile 52 dual
• DNAM iii, used in profile 42 MKii, profile 52 MKii and profile 52 dual MKii
NOTE
The T3 DNAM setup is special. if you experience any problems with it, please contact support.
Figure 14 - Different DNAMs - Short, II and III
•
Make sure all cables are properly and correctly connected. This includes the rCA cable from
the codec audio output to the DNAM input, the cable(s) from the DNAM to the loudspeaker
alerts.
drivers or monitor assembly, and the power cable to the DNAM. On some systems some
of these connections are not easily available, check those that are available. Verify that the
DNAM is connected to Line out 1 on the codec. Verify that the Line out 1 Type is set to Auto.
You can find this in the audio part of the codec's advanced configuration settings.
•
power-cycle the complete system, including the codec, by pulling out and reinserting the
mains plug from the wall socket. Wait for the system to boot completely and check the sound
again. if cables and hardware are OK this will reset all software functions and re-establish
codec-DNAM communication properly.
•
if the problem persists, check the DNAM fuse. Make sure not to damage the fuse holder when
removing the fuse for inspection. push the fuse holder slightly inwards and turn counter-
clockwise for release. On some systems this can be done with fingers only, on others a flat
screwdriver is required. On some systems pulling the fuse holder out can be made easier by
using a pair of pliers. if the fuse is blown it should be replaced with a Littelfuse 215002, which
is a 2A 250V time-delay high-breaking capacity fuse. This should be readily available from
electronics component warehouses. Some systems have an extra fuse kit in the column. Also
inspect the fuse holder for damage. Take care also when reinserting the fuse and fuse holder.
push slightly inwards and turn the holder carefully clockwise until it locks in place.
different fuses may easily lead to repeated failures or more serious hardware malfunction.
•
problem in codec, check settings and output signal, make sure there is sound.
•
Try connecting external source to DNAM input.
•
Check
Configuration -> System Status -> Audio -> Module 0
– Type=DigitalNAM. if the DNAM is detected, there may be errors with speaker iD and cabling,
contact support for assistance.
14
Troubleshooting Guide TC6.0
NOTE
to see that the DNAM is detected
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