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5. Troubleshooting Notes

Connect directly to a USB port (not through a hub or dock) as a test.

Hot-swapping the SSD is not supported and may corrupt the data.

Check with the SSD manufacturer for management and diagnostic software.

Disconnect the Enclosure, reboot the computer and reconnect the Enclosure.

A USB-C Gen 2 port should provide sufficient power for the Enclosure. Connect the DC to USB power

cable and a wall charger if the LED will not light.

Do not connect the DC to USB power cable before connecting the USB cable to the computer.

Verify that your computer supports data transfer over USB-A or USB-C.

Try a different USB-A or USB-C port on the computer.

Windows OS:

Check to see if your computer recognizes the Enclosure: Device Manager > Storage controllers > USB

Attached SCSI (UAS) Mass Storage Device

macOS:

Check to see if your computer recognizes the Enclosure: About this Mac > System Report > USB

Device Tree

> USB 3.1 Bus > USB 3.1 Storage Device

Contact [email protected] if you believe that the Enclosure is defective.

USB 3.1 Type-C™ External SATA SSD Enclosure