Sony SRS-X99 Betriebsanleitung - Seite 21
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Additional information
Troubleshooting
If a problem occurs while operating the unit,
check the following to resolve the problem
before consulting your nearest Sony dealer.
Check to see if the problem is listed in this
"Troubleshooting" section.
Check in Help Guide.
Refer to "How to use" and
"Troubleshooting" in Help Guide for
details.
http://rd1.sony.net/help/speaker/srs-x88/h_zz/
Check information about the problem on
the customer support website.
http://www.sony.eu/support
Unplug the AC adaptor, wait a while and
plug the AC adaptor again.
If the problem persists after doing all of the
above, consult your nearest Sony dealer.
BLUETOOTH
Unable to pair the unit with a BLUETOOTH
device/
BLUETOOTH connection between the unit
and smartphone/iPhone is not possible
using SongPal
Bring the unit and the BLUETOOTH device to
within 1 m (3 ft) of each other.
If the
(BLUETOOTH) indicator is not flashing
quickly in white, tap and hold the
(BLUETOOTH)
PAIRING button until the
unit beeps and the
starts flashing quickly in white.
If you initialize the unit, the unit may not be
able to connect your iPhone/iPad/iPod or PC.
In this case, erase the pairing information on
the iPhone/iPad/iPod or PC, and then perform
the pairing procedure again.
(BLUETOOTH) indicator
Unable to connect the unit to a BLUETOOTH
device with one-touch connection (NFC)
Keep the smartphone close to the unit until
the smartphone responds. If the unit fails to
connect, move the smartphone slowly on the
N-Mark of the unit. When the smartphone
responds, follow the on-screen instructions to
establish the connection.
Check that the NFC function of the
smartphone is set to on.
If the smartphone is in a case, remove it.
NFC reception sensitivity varies, depending on
the device. If you repeatedly fail to connect
the unit with a smartphone by one touch,
make the connection by on-screen operation.
Check that your smartphone is compatible
with NFC. Look up information on the issue on
the customer support website.
There is no sound
If you are connecting a PC to the unit, make
sure the audio output setting of the PC is set
for a BLUETOOTH device.
Check that the unit has established
BLUETOOTH connection with the BLUETOOTH
device.
Pair the unit and the BLUETOOTH device
again.
Distorted sound/humming or noise in the
speaker output
Bring the unit and the BLUETOOTH device
closer together. Remove any obstacles
between the unit and the BLUETOOTH device.
Select "Priority on stable connection" for
BLUETOOTH audio streaming playback quality.
Network
A Wi-Fi connection between the unit and
home network is not possible
The unit does not support IEEE 802.11ac. Use
the 2.4 GHz frequency band (IEEE 802.11 b/g/
n) or 5 GHz frequency band (IEEE 802.11 a/n)
for the Wi-Fi network.
When setting a Wi-Fi network using the
SongPal application on your smartphone/
iPhone, connect your smartphone/iPhone to
the Wi-Fi network to be used beforehand.
If a LAN cable is connected to the unit,
disconnect it and restart the unit. When a LAN
cable is connected to the unit, the unit
automatically tries to connect to the home
network over a wired network and a wireless
network cannot be used.
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