Digitone Call Blocker Benutzerhandbuch - Seite 10

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"When I am in Programming I don't see the "Enter Code" prompt even though I have

picked up the phone."

The prompt for "Pick Up Phone" is for normal corded phones but if you are using a cordless phone

handset, you will also have to press the Talk or SPKR button on the cordless phone handset to receive

the Enter Code prompt.

"My callers cannot leave a message on my answer machine."

The cause of this is either from another device connected to the line you are unaware of or the phone

company's voice mail service.

How these interfering devices work:

1) Many homes have an alarm system that is remotely accessible by the monitoring alarm

company which may call in to test the Alarm Modem that answers their call after 2 rings. The

interference occurs if you or someone else calls in, but after two rings, hangsup and then calls in

again. If another call comes in within a few seconds after that first ring, the Alarm Modem will

answer the call. So, be aware of this procedure if you have a monitored alarm system. The Call

Blocker can also emulate this process by hanging up on a blocked caller and then that caller

rapidly calls back a second time only to be blocked again. This might trip the Alarm Modem to

answer and the caller will hear a high pitched warble sound that modems make.

2) You have recently changed phone service and are unaware there is Voice Mail service

active on the line. When your call is answered at your home and there are no messages on your

answer machine, then it is because the remote voice mail service at the phone company took the

call for you, even if the phones were ringing. This is an invisible interference if you are not

aware of its operation on the line. You will need to contact the phone company to turn off the

Voice Mail. You can usually hear the difference in the answering method and the person's voice

on the line than the one you know you are using.

3) There is another device in the house or office that is remotely taking the call. This can be caused

by two different corded or cordless phone systems each having a separate answer function or a

fax machine with answer capabilities.

function on the preferred answer machine depending on which device answered first.

"I entered an area code that I wanted blocked but the call rings through anyway."

Area codes are stored in their 3 digit format like: 800 after you have entered programming and using

Code 40 800 ### #### * for example. You then verify it with Code 41 where you see only 800. Since

you have phone service from Canada or an Ethernet cable service with VoIP like Vonage, your incoming

calls all start with the Country Code 1 (US) then the Area Code 800 for example. This means you have

both a country code and an area code so you must enter the entire string into a blocked number.

Example you want to block the entire 1-800 area code, enter programming and use Code 40 1 800 ###

#### *. Now when you verify it with Code 41, you will see area codes 800 and 1800. Remember to

add the country code in front of the area code if you receive long distance caller ID strings.

"How do I allow Out of Area to ring through in Standard Mode for overseas calls?"

You can use Code 76 to override the block function for Out of Area + No Number call types or Code 74 to

override the block function for Private + No Number call types. These two codes will allow those callers

you want to hear from who are Out of Area (overseas) or Private (neighbors) to ring through.

"Certain Out of Area, Private, Anonymous, Name Not Provided, etc. calls are not blocked

when in Standard Mode."

In Standard Mode, the Call Blocker hangsup on All callers with no number displayed, but also allows

all calls through with a number displayed by default, even with Out of Area calls (and others) because

these are typically cell phone calls and you might want to hear from that caller. If not, then they can be

blocked using the Block Button. The Name ID: Out of Area may be used because the (cell or other)

Troubleshooting and Setup Help

Any combination of devices will interrupt the answer