Motorola MG8702 Schnellstart-Handbuch - Seite 13

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Troubleshooting Tips

What if I can't make an Internet connection right after

installation?

• First turn your MG8702 off for at least 8 seconds, then on, to

see if that fixes the problem.

• Check the connections you've made to your MG8702. Power

and coax connections are required, and up to 4 Ethernet

connections are optional. Are those connections good? Be

sure that the coax cable connection is tight enough, possibly

using the coax wrench.

• Check that the MG8702's power cube is plugged into a live

outlet, and that the Ethernet cable is connected securely.

• Make sure that your coax cable is live. You can check that by

using it with a TV.

• Check that you provided the correct setup information to your

cable service provider.

• Contact your cable service provider to make sure they've

turned on your Internet service.

What if my MG8702 has been working, then stops working?

• First turn your MG8702 off for at least 8 seconds, then on, to

see if that fixes the problem.

• If the MG8702's lights don't come on, check that the modem is

getting power from its power cube and that the MG8702's

power button is on.

• Check your MG8702 cables.

• Check with your service provider. Sometimes there's a service

outage or some other service issue. Sometimes a service

outage also affects your TV service, so check that.