Motorola SURFboard SB5102 Handbuch zur Schnellinstallation - Seite 2
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This information is to help you quickly solve a problem. Before calling your service provider, try unplugging
and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.
The Problem
Green POWER
light is OFF
Cannot receive or
send data
531222-0 01-a
Tr o u b l e s h o o t i n g
Ensure the AC power cord is plugged into the cable modem and the AC wall outlet.
AC power cord may vary from illustration.
If you do not have cable-TV service, you will need to contact your service provider.
If you have cable-TV service, then you can determine if the cable system is working
properly by viewing a channel on your TV. If you cannot see a picture, then your data
service will not work and you need to call your cable-TV service provider.
Check the coaxial cable at the cable modem and cable service wall outlet.
Hand-tighten if necessary.
Check that the Ethernet cable is properly connected to the cable modem and
your computer.
Verify the IP address by following the steps in "Verifying the IP Address in
SB5102 Cable Modem User Guide
Click your selection (there is a complete
Contents
on page v):
Introduction
Introduces your SB5102 cable modem and the controls on the
T op and Front Panel
and
Windows
Rear
Panel.
Before You Begin
Lists the items needed to install your SB5102 cable modem and describes Precautions,
Signing Up for
Service, and
Computer System
Requirements.
Installation and Configuration Overview
Provides an overview and links for cabling and configuring your SB5102 cable modem.
Troubleshooting
Provides suggestions to fix common problems.
or Windows XP™" in the User Guide.
Contact Us
Provides contact information.
Frequently Asked Questions
Provides answers to common questions about the SB5102 cable modem.
Motorola SB5102 Cable Modem
Check the lights on the front panel. Note the first light from top to bottom that is off.
This light indicates where the error occurred as described in "Front-Panel Lights and
Error Conditions" in the User Guide.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Windows, Windows Me, and Windows NT are registered trademarks and Windows XP is a trademark of
Microsoft Corporation. All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or
by any means without the written permission of the publisher.© Motorola, Inc. 2006. All rights reserved.
SB5102
The Solution
®
®
98SE, or Windows Me " or "Verifying the IP Address in Windows
Cable Modem
®
2000