Motorola SURFboard SBV6120E Installationshandbuch - Seite 24

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Problem

No telephone service

- or -

TEL 1 or TEL 2 LED is off

Front Panel LEDs and Error Conditions

LED

Turns Off During Startup, If:

POWER

SBV6120 is not properly plugged into the

power outlet

RECEIVE

Downstream (receive) channel cannot be

acquired

SEND

Upstream (send) channel cannot be

acquired

ONLINE

IP registration is unsuccessful

TEL 1 or

If either TEL LED fails to flash during

TEL 2

startup, telephone line configuration has

failed

4 Troubleshooting Tips

Possible Solution

your operating system described in

service provider if you need an IP address.

•

If your telephone requires external power, check the AC power

connection to your telephone.

•

Check the connection between the SBV6120 and your telephone. If

they are properly connected and the TEL 1 or TEL 2 LED remains off,

the telephone line is not set up for voice service. Contact your service

provider.

•

Check the coaxial cable on the SBV6120 and the electrical outlet. Hand-

tighten the cable connectors if necessary.

•

Check the lights on the front panel. Make sure the green power light is

on. If it is not, check that the power cord is properly plugged into the

electrical outlet and the digital voice modem.

•

If you have cable TV, check that your TV is working and the picture is

clear. If you cannot receive your regular TV channels, your telephone

service will not function.

Configuring

TCP/IP. Call your

Turns Off During Normal Operation, If:

SBV6120 is unplugged

Downstream channel is lost

Upstream channel is lost

IP registration is lost

Connected during a phone call and does

not blink, telephone connection is lost