Troubleshooting
Troubleshooting
Projectors cannot be monitored or controlled
Cause
Is the projector connected
Check that the network cable has been
to the network correctly?
connected correctly. If the cable is not
connected correctly, reconnect it.
Has the projector been set
Check the Network configuration settings.
up correctly for
See your User's Guide for more information.
connection to the
network?
Has EasyMP Monitor been
Uninstall EasyMP Monitor and then re-install
installed on the computer
it.s
correctly?
Are all the projectors that
Register the projectors. s
you want to control or
monitor registered?
Is the projector's Standby
In order to use EasyMP Monitor to monitor and
Mode set to
control the projector when it is in standby
Communication On (or
mode, the projector's Standby Mode must be
Network On) or Network
set to Communication On (or Network On) or
Monitoring set to On in the
Network Monitoring must be set to On in the
configuration menu?
configuration menu.
See your User's Guide for more information.
Remedy
p.8
p.10
An e-mail message is not sent when a problem occurs
with a projector
Cause
Is the projector connected
Check that the network cable has been
to the network correctly?
connected correctly. If the cable is not
connected correctly, reconnect it.
Has the projector been set
Check the Network configuration settings.
up correctly for
See your User's Guide for more information.
connection to the
network?
Have the SMTP server IP
Check the setting details.
address, Port Number and
Recipient mail address all
been set correctly?
Is the projector's Standby
In order to use EasyMP Monitor to monitor and
Mode set to
control the projector when it is in standby
Communication On (or
mode, the projector's Standby Mode must be
Network On) or Network
set to Communication On (or Network On) or
Monitoring set to On in the
Network Monitoring must be set to On in the
configuration menu?
configuration menu.
See your User's Guide for more information.
Has a critical problem
When the projector has momentarily stopped
developed causing the
working, it cannot send e-mail messages. If the
projector to momentarily
projector cannot be reset even after it has
stop working?
been checked, contact Epson. See your User's
Guide for more information.
Is power being supplied to
Check if the power supply to the location
the projector?
where the projector is set up has been
interrupted, or if the circuit breaker for the
electrical outlet that the projector is
connected to has been tripped.
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Remedy
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