Epson Stylus Pro 5500 Eingeschränkte Garantie - Seite 5
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Terms and Conditions
Limited Warranty for Commercial Products
What Is Covere d : Epson America, Inc., ("Epson") warrants to the first end-user customer
that the EPSON Stylus Pro 5500 ink jet print engine covered by this limited warr a n t y
statement, if purchased and used in the United Sates or Canada, will conform to the
m a n u f a c t u re r's specifications and will be free from defects in workmanship and materials for
a period of one year from the date of original purchase (proof of purchase re q u i red). Epson
also warrants that the consumable ink cartridges enclosed with the engine will perf o rm to
the manufacture r's specified usage, which usage may expire before the expiration of the
limited warranty for the Epson print engine.
What Epson Will Do To Correct Pro b l e m s : Should your EPSON Stylus Pro 5500 print
engine prove defective during the limited warranty period, please call the toll-free Epson
P re f e rred support line identified in this booklet. This line will be answered between 6:00 AM
and 8:00 PM Pacific Time, Monday through Friday, and between 7:00 AM and 4:00 PM
Pacific Time, Saturday (excluding Epson recognized holidays). Weekend hours are subject
to change without notice. When you call, please be pre p a red to provide the serv i c e
technician with Proof of Purchase information including the unit serial number and original
date of purchase. The service technician will provide telephone diagnostics to determ i n e
whether your unit needs re p a i r. If repair is re q u i red, the technician will provide detailed
i n s t ructions for warranty service under either our Expedited Exchange or Return for Repair
p rogram. Please see below for highlights of those two pro g r a m s .
When service involves the exchange of a unit or its parts, the items replaced become the
p ro p e rty of Epson. The new items assume the remaining warranty period of the original
p roduct. Exchange print engines and repair parts may be new or re m a n u f a c t u red to Epson
s t a n d a rd s .
Expedited Exchange: One of your warranty options is our Expedited Exchange pro g r a m .
For Epson to process an Expedited Exchange request, you must secure the re p l a c e m e n t
p roduct by providing Epson with a valid credit card number with sufficient credit to cover
the price of the product. You will be billed at the Manufacture r's Suggested Retail Price if
the defective product is not re t u rned to Epson within 10 business days of shipment fro m
Epson. If you are unable or choose not to provide the necessary security, please refer to the
R e t u rn for Repair program described below.
Upon verification of security, Epson will ship your exchange product via next business day
d e l i v e ry. For calls completed prior to 4:00 PM Pacific Standard Time the exchange unit will
ship the same day. For calls completed during weekend hours or after 4:00 PM PST the
exchange unit will ship the following business day. It is your responsibility to unpack,