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10. Frequently Asked Questions (FAQ)

Why won't the computer let me eject or unmount my drive?

There may be a software application running in the background with an active link to the drive.

Sometimes, you may see a message such as "The disk is in use and could not be ejected. Try quitting

applications and try again."

It could be a background application like Sherlock or the Finder. This is not a defect or issue caused by

the device. Try invoking the Force Quit feature in OS X to see what software may be running. For

Windows, the equivalent command is CTRL-ALT-DEL.

Drives connected to the computer via eSATA cannot be ejected in Windows the way FireWire drives can.

However, freeware utilities are available on the internet that provide a similar function.

I've attached my RAX QR and can see the volume, but it shows up twice. Which one is real?

If you are seeing your RAX QR volume mounted twice, chances are the unit is connected to the

computer using both the eSATA and FireWire connections. When this is the case, the OS may attempt to

mount the RAX twice resulting in two volumes appearing. Simply turn off the RAX and unplug one of the

connections to resolve the problem.

Why does my eSATA device appear as a Parallel SCSI device in System Profiler?

The "Serial ATA" tab in System Profile shows devices attached to the internal SATA bus, but not

always devices attached to an eSATA host card. Sometimes these devices will appear under the heading

"Parallel SCSI" instead. This is entirely normal and does not indicate a problem with the device or its

drivers.

Will this product work with hard drives larger than 2.2TB?

Yes, assuming the rest of your configuration (e.g. OS, BIOS, host drivers) supports large volumes,

this product is compatible with drives larger than 2.2TB.

For additional information, please visit www.cru-dataport.com.

U s e r M a n u a l f o r R A X Q R ( A9-210-0009) REV 1.0

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