Xerox DocuColor 252 Benutzerhandbuch - Seite 18

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How does Xerox ensure quality support?

Remote Monitoring (RM)

Data Capture & Transfer

Remote Monitoring is a timer-based script that automatically

captures and transmits machine data to Xerox Support. Job data

is not captured using Remote Monitoring. Collected machine data

is transmitted to Xerox Support at regular intervals. Xerox uses

this information to identify and resolve issues. When you receive a

Remote Monitoring Support Request, you only need to accept the

request once. The scheduled data collection and transfer will then

occur automatically.

NOTE: To protect your privacy, Job data is not transmitted to

Xerox at regular intervals. Job data is transmitted only if a Job

Capture is performed directly via the Capture or Capture &

Transfer page.

Data Capture & Transfer is a script that customers are asked

to execute when additional job and machine data is required.

When Xerox Support needs additional data, you will receive a

Support Request.

The Update Attributes Support Request enables the Xerox

Support team to remotely update device attributes. Examples

of device attributes typically included within this type of

Support Request include enabled or disabled logging, the

frequency of Remote Monitoring (RM), or the canceling of a

Support Request.

The Execute Script Support Request enables the Xerox

Support team to execute an installed script. For example, you

may be asked to execute a script that restores machinery to

the factory settings.

User Guide