Xerox Duplex Benutzerhandbuch - Seite 40

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Maintenance

Problem: The paper jams about halfway through the scan.

Check the flatbed glass to make sure no items are on it when you scan from the ADF. Multiple

items placed on the Flatbed glass will raise the lid slightly. When that occurs, the pages are unable

to feed back out of the ADF and the pages can jam.

Problem: My computer keeps giving me out of memory error messages.

An "Out of memory" message may appear when scanning long pages at higher resolutions. This

error is most often seen on older versions of Mac OS X, due to the large file size created when

scanning long pages in color or grayscale at 300 dpi or higher. If you see an out of memory error

message, please try adjusting the page length and/or scan resolution.

Problem: Images are corrupted when scanning and saving as a GIF file format.

This is a known issue when using older versions of OS X, at this time the issue has been seen on

10.6 and 10.7 but you may see this problem on other versions of OS X as well. Please use a

different file format when scanning if you are seeing corrupted image.

Error Light Troubleshooting Codes

Normal Operation

•

Steady blue: indicates the scanner is ready to scan.

•

Slow flashing blue: indicates the scanner is in low power mode.

Rapid flashing blue: indicates the scanner is waking up from low power mode.

•

Steady red: the scanner is busy.

•

Flashing red: the scanner is reporting an error.

•

Error Codes

The status light indicates the current state of the scanner. If your scanner experiences hardware

problems, the status light turns red and will flash a specific number of times, pause, and then

repeat the same number of flashes. The number of flashes between pauses indicates the

hardware error code. The LED display will also flash an "E" then the error code number that

matches the status light's blinking pattern.

Descriptions of the most common patterns are listed below. In all cases, you should turn off the

scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and

computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact

Xerox Technical Support if you experience a different blinking pattern.

Error

Problem Description

Code

Scanner is not connected to

the computer

(The LED does not flash "E"

and the status light remains

blue.)

The scanner was locked

when you tried to scan.

User Guide

Solution

A cable may be loose. Check that the scanner's cables are

correctly attached to the computer. If the scanner still does not

connect, re-boot the computer.

Turn off the scanner, slide the locking tab to the unlocked

position, then turn the scanner back on. See page 3 for the

lock's location. If the problem persists, reboot your computer.

Xerox

Duplex Combo Scanner

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