Xerox DOCUSP 50.XX Benutzerhandbuch - Seite 9

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User Guide

Link

Support Requests

Support Access

MeterAssistant

Setup

History

How do I start using Remote Services?

Description

Click [Support Requests] to display a

table of requests Xerox Support has

forwarded to you. Execution of these

requests helps to ensure optimum

operability of your print environment.

Different types of support requests

you may receive are:

•

Remote Monitoring

•

Data Capture and Transfer

•

Update Attributes

•

Execute Script

•

Download and Execute Script

•

Software Updates

Click [Support Access] to accept a

verbal request from Xerox Support to

activate two-way, online

communication. The Support Access

page is used to communicate with

Xerox using a dynamic chat window

and to enable permission-based

desktop sharing with either desktop

control or view-only privileges.

Click [MeterAssistant] to view a

statistical summary table of automatic

meter readings. This feature is

available on monochrome and

highlight color printers, only.

Click [Setup] to verify settings for the

Remote Services proxy server and

network settings.

Click [History] to view a status table

listing all service tasks you have

received from Xerox Support.