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BlackBerry Internet Email - frequently

asked questions

How do I change or update the device I want to

use with the BlackBerry Internet Email?

The BlackBerry Internet Email is linked to your

particular device. If you switch devices, you can

update the device PIN that is associated with the

BlackBerry Internet Email. See "Log in using a

computer" on page 10 for more information. See

the BlackBerry Internet Service Online Help or

contact T-Mobile for more information about

changing or updating your device.

Why can I not add a supported email address?

Verify that the email account that is associated

with the email address that you want to add

supports POP3 or IMAP4. Contact your email

provider for more information about the address

types that you can add. See the BlackBerry

Internet Service Online Help for more information

about adding supported email addresses.

When I add a supported email address, how does

it work with the BlackBerry Internet Email?

When you add a supported email address to the

BlackBerry Internet Email, a link is established

between the BlackBerry Internet Email and the

email account that is associated with the email

address you have added. This link enables you to

send and receive email messages from your

BlackBerry device using the email address that

you have added. Email messages continue to be

delivered to the original email account as they

were before you added the email address to the

BlackBerry Internet Email. You also see email

messages from the address that you have added in

the message list on your BlackBerry device. Email

messages that you read, file, or delete on your

BlackBerry device should be marked as read, filed,

or deleted automatically in your email account.

Changes that you make to email messages in your

email account are not reflected on your BlackBerry

device. If you have a Microsoft Exchange or IBM

Lotus Domino work email account, or an IMAP

personal email account, email messages that you

send from the BlackBerry device are copied to the

Sent Items folder in your email account. Likewise,

email messages that you delete are copied to the

Deleted Items folder.

Note: Depending on your email account type or

mail implementation, wireless email reconciliation

might not be available for your BlackBerry device.

To synchronize personal information management

(PIM) data such as contacts, tasks, and

appointments, you must install the BlackBerry

Desktop Software. See "Install the BlackBerry

Desktop Software" on page 10 for more

information.

For additional BlackBerry help and

troubleshooting information:

www.blackberry.com/support

Frequently asked questions