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Assistance

Information & Emergency Assistance

411

9-1-1 Emergency

Directory

Assistance

Any wireless phone registered on the Rogers

wireless network can be used to dial 9-1-1 for

When you need a

assistance in the case of an emergency. 9-1-1 calls

number or address, just

are automatically routed to the most appropriate

dial 411 on your wire-

public safety agency.

less phone. Our 411

When calling 9-1-1 always provide your name, wireless

service gives you access

phone number and the specific location from which you

to all listed numbers in

are calling. And remember, it's important to speak clearly.

Canada (a fee applies,

Unlike wireline-based 9-1-1, the emergency operator

plus long distance, if

does not necessarily know your actual location until you

applicable). Now it also

provide this information. Stay on the line for as long

offers movie listings,

as the 9-1-1 operator requires. Calls to 9-1-1 are free

weather forecasts and

so take all the time that you need. Leave your handset

driving directions.

turned on after hanging up in case the 9-1-1 operator

needs to call you back. Please do not program 9-1-1 into

your speed dial. This can lead to accidental calls that take

How 411

up valuable emergency resources. Calls to 9-1-1 from

your wireless phone are subject to the same limitations as

Works

regular wireless calls. For example, if you are under-

ground or too far from a wireless network antenna, the

When you call 411,

quality of your call may be affected, or you may not be

we'll tell you the

able to connect to the network.

number, automatically

dial the call for you,

iMPoRtANt 9-1-1 ReMiNdeRs

then we'll send the full

listing to your phone in

9-1-1 is reserved

a text message so you

for emergency

have a record of it for

situations only.

next time.

for assistance in

non-emergency

situations, please

A seRViCe

fee Plus AiR-

contact your local

tiMe CHARGe

APPlies.

police service.

Assistance

30/31

AiRtiMe

CHARGes

9-1-1 calls on

do not pre-

the Rogers

program 9-1-1

wireless

into your phone's

network are

speed dial to

always free.

eliminate the

chance of placing

an accidental call

to 9-1-1.

PHAse oNe of eNHANCed 9-1-1

Phase One of Enhanced 9-1-1 or E9-1-1 is designed

to help 9-1-1 operators react more quickly and

accurately in emergency situations. E9-1-1 provides

emergency operators with the phone number of

the caller and the location of the wireless network

antenna receiving the call but not the caller's exact

location. The caller must still provide this information.

The caller's phone number allows the emergency

operator to re-establish contact with the caller if the

connection is lost. The wireless network antenna

location helps emergency operators identify the most

appropriate emergency services to dispatch.

PHAse two of eNHANCed 9-1-1

Phase Two of Enhanced 9-1-1 is designed to provide

more accurate location information than Phase One.

E9-1-1 emergency operators that have the necessary

systems deployed will not only receive the caller's phone

number but will also receive geographic co-ordinates

associated with the caller's approximate location. A

caller's location will be automatically determined using

special technology enabled in the Rogers network

and in certain handsets and will help ensure that all

callers get the proper help as quickly as possible. Any

customer registered on the Rogers wireless network in

an area served by E9-1-1 that has the necessary systems

deployed will have access to Phase One and Two.

This includes Rogers wireless customers in their local

area and Rogers wireless customers visiting an area in

Canada served by E9-1-1.

For more information about 9-1-1 on the Rogers

wireless network, visit rogers.com/911

For more information, visit

How to

RePoRt AN

eMeRGeNCy

Immediately tell the

operator that you are

calling from a wireless

phone and provide

your 10-digit phone

number and your

name.

Provide details of the

emergency.

Give as much

information about the

location as you can,

such as highway/street

name and landmarks.

Unlike wireline-

based E9-1-1, the

emergency operator

does not know your

actual location until

you provide this

information.

Follow all instructions

provided by the

emergency operator.

Do not end the call

until the operator

tells you to do so,

and leave your phone

turned on, should the

operator need to call

you back.

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