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User Guide

4. Select the Replace Caller ID Pictures with Display Pictures check box.

5. Press the Menu key.

6. Click Save.

To stop overwriting contact pictures with display pictures, clear the Replace Caller ID Pictures with Display Pictures check box.

Troubleshooting

I cannot add a contact using a barcode

Try performing any of the following actions:

•

If the screen of a device turns off, press the Escape key on the BlackBerry® device.

•

If there is a glare on the screen of the device that is displaying the invitation barcode, you might need to move the device away from the

object that is causing the glare.

•

Set the device that is displaying the invitation barcode on a flat, level surface. Move the other device about 4 in. (10 cm) above the first

device until all four corners of the barcode appear on the screen of the device that is scanning the barcode.

A contact that I tried to add to BlackBerry Messenger is not appearing

If a contact that you tried to add remains in the Pending category, the person might not have received your invitation. Some possible causes

are that the person's BlackBerry® device is turned off or the person might not have yet responded to your invitation. Depending on your

organization, you might not be able to add a person who is not in your organization.

Try performing any of the following actions:

•

If the person has not yet received the invitation, wait until the person receives and accepts the invitation before the person appears as a

contact.

•

If you added a contact and then switched devices shortly after, if the contact does not appear in your contact list or in the Pending category,

you might need to add the contact again using your current device.

•

If the contact remains in the Pending category for a long period of time, you can delete the contact and then try to add the person again.

Contacts