3Com OfficeConnect 3CR100A97 Schnellstart-Handbuch - Seite 12

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Technical

Support

Information contained in this document is correct at time of

publication. The following services are available 24 hours a day, 7

days a week. For the most up–to–date information, 3Com recom-

mends that you access the 3Com Corporation World Wide Web

site.

World Wide Web Site

This service provides access to online support information such

as technical documentation and software library, as well as sup-

port options ranging from technical education to maintenance

and professional services.

Support from Your Network Supplier

If additional assistance is required, contact your network sup-

plier. Many suppliers are authorized 3Com service partners who

are qualiﬁed to provide a variety of services, including network

planning, installation, hardware maintenance, application train-

ing, and support services.

When you contact your network supplier for assistance, have the

following information ready:

• Product model name, part number, and serial number

• A list of system hardware and software, including revision levels

• Diagnostic error messages

• Details about recent conﬁguration changes, if applicable

If you are unable to contact your network supplier, see the

following section on how to contact 3Com.

Support from 3Com

If you are unable to obtain assistance from the 3Com online

technical resources or from your network supplier, 3Com offers

technical telephone support services. To ﬁnd out more about

your support options, please call the 3Com technical telephone

support phone number at the location nearest you. Please refer to

the table on page 11.

When you contact 3Com for assistance, have the following infor-

mation ready:

• Product model name, part number, and serial number

• A list of system hardware and software, including revision levels

• Diagnostic error messages

• Details about recent conﬁguration changes, if applicable

http://www.3com.com