Lenovo 10QXPAT1EU Benutzerhandbuch - Seite 43

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Appendix A. Service and Support

The following information describes the technical support that is available for your product,

during the warranty period or throughout the life of the product. Refer to your Lenovo

Statement of Limited Warranty for a fully explanation of Lenovo warranty terms.

computer Accessories and content. Go to: http://www.lenovo.com/support

Online technical support is available during the lifetime of a product at:

http://www.lenovo.com/support

Product replacement assistance or exchange of defective components also is available during

the warranty period, assistance for replacement or exchange of defective components is

available. In addition, if your option is installed in a Lenovo computer, you might be entitled to

service at your location. Your technical support representative can help you determine the best

alternative.

Installation and configuration support through the Customer Support Centre will be withdrawn

or made available for a fee, at Lenovo's discretion, 90 days after the option has been

withdrawn from marketing, Additional support offerings, including step-by-step installation

assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following

information as possible:

•

Option name

•

Flat Panel Monitor

•

Option number

•

Proof of purchase

•

Computer manufacturer, model, serial number, and manual

•

Exact wording of the error message (if any)

•

Description of the problem

•

Hardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you

through the problem during the call.

A-1

Appendix A.