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Chapter 3. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information

about ThinkPad Notebooks, you will find a wide variety of sources available

from Lenovo to assist you. This section contains information about where to

go for additional information about ThinkPad Notebooks, what to do if you

experience a problem with your computer, and whom to call for service

should it be necessary.

Microsoft

updates. They are available via Web download (connection charges may

apply) or via a disc. For more specific information and links, please go to the

Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and

Running technical assistance with installation of, or questions related to,

Service Packs for your Lenovo-preinstalled Microsoft Windows product. For

information, please contact the Customer Support Center at the phone

number(s) listed in "Worldwide telephone list" on page 7. Some fees might

apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information

about ThinkPad Notebooks and support. The address for the Personal

Computing home page is http://www.lenovo.com/think.

You can find support information for your ThinkPad Notebook at

http://www.lenovo.com/think/support. Research this Web site to learn how

to solve problems, find new ways to use your computer, and learn about

options that can make working with your ThinkPad Notebook even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during

the warranty period, you can get help and information by telephone through

the Customer Support Center. The following services are available during the

warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is

necessary to fix the problem.

Service Packs are the latest software source for Windows product