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ESI Communications Servers Programming Manual

General description

ESI Communications Servers — the ESI-1000, ESI-600, ESI-200, ESI-100, and ESI-50 — are versatile,

scalable telecommunications systems for sophisticated enterprise applications. Each represents the latest

generation of ESI's advanced communications systems, and provides much more than standard phone service.

Standard features include voice mail, automated attendant, automated call distribution (ACD), external paging

interface, and extensive call coverage features (such as off-premises "reach-me"). Optional features include

computer/telephony integration and advanced voice over IP (VoIP) communications, allowing your customers to

transition smoothly from traditional circuit-switched telephony to cost-efficient IP network-based telephony.

You or an Administrator can program the system locally or remotely, through either a phone or ESI's Windows

based ESI System Programmer application. Each application runs on a Windows

connected to the system locally via serial port, remotely via the system's built-in modem, or over Ethernet

the system's built-in Network Services Processor (NSP).

Notes: Throughout this document, except where noted, we refer to each ESI port card by its functional

descriptor (usually a number), WITHOUT any "E2" or "CS" modifiers. An "E2" card and a "CS" card with the

same functional descriptor — e.g., an E2-684 and a CS-684 — are functionally identical. The difference is

that the ESI-100 accepts only "E2" port cards, while other ESI Communications Servers accepts both "E2"

and "CS" port cards.

Except where noted, the remainder of this "General description" chapter describes only features, rather than

any system capacities. For system-specific capacity specifications — e.g., CO lines, ports, message

storage, etc. — see "System capacities" (page B.1).

Telephone system features

• Impressive expansion capability — Each system accepts one or more Expansion Cabinets to maximize its

potential call-handling.

• T1 and PRI support — Can connect to higher-bandwidth lines, which more and more offices use.

• ESI Feature Phones — Compact and stylish, yet rugged, each ESI Feature Phone includes a high-quality

speakerphone, large and informative multi-functional display and a specially designed key layout with several

dedicated keys to minimize or eliminate the need to memorize codes. ESI's 48-Key Feature Phone —

available with either full-duplex

Each 48-Key Feature Phone model includes an integrated headset jack and is available with backlit display.

Other ESI phone models include the 24-Key Feature Phone (available with backlit display), 12-Key Feature

Phone, and Cordless Handsets (including the Cordless Handset II).

Note: The 12-Key Feature Phone has the same stylish, rugged ESI Feature Phone design and offers the most

basic phone functions. It is intended for use in areas such as lobbies, cashier stations, warehouses and

employee lunchrooms, where only minimal phone system features are needed.

• Extensive help — ESI's Verbal User Guide

Installer through the Administrator down to the least experienced end user. Easily accessible with one press

of either the HELP key on the 48-Key Feature Phone or the PROG/HELP combo key on the 24-Key Feature

Phone. One can also visit www.esiusers.com for comprehensive help.

• Enhanced Caller ID — Allows one-touch automatic message return.

passes Caller ID data to both digital and analog ports.

• Live call recording — Can record any conversation or personal memo, with moving or copying of any

recording to another user's voice mailbox (see "Voice mail features," below).

• Call waiting — Includes helpful display, showing both calls' Caller ID information, and easy one-key toggling

between calls.

In the ESI-1000, ESI-600, and ESI-200, use of an "E2" port card also requires a "Hot Swap" Port Card Adapter (ESI part #5000-0385).

The ESI-50 supports only PRI (not T1).

Full-duplex speakerphone supported only by system software versions

See also the ESI Communications Servers Hardware Installation Manual (ESI document #0450-1049).

This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID service from its

telephone service provider.

The ESI-50 accepts only its own specific cards.

or simplex speakerphone functionality — comes in digital and IP versions.

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uses spoken and displayed help prompts to help everyone from the

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An ESI Communications Server

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General description

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