CLEMAP Load Management Installationshandbuch - Seite 13

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CLEMAP Load Management | Installation manual

The sensor cannot connect to the cloud (status LED flashes):

1. Check whether the ports TCP 443, 3032, 8883 and

UDP 123 of the wireless router are open.

2. Perform a hard reboot by pressing the RESET

button for more than 5 seconds (and less than 10

seconds) and wait 3 minutes.

3. Some charging station models have their own DNS

server which may interfere with the setup process.

Plug charging stations into the router last so that

the IP address is given by the router and not by the

charging station.

I have installed the CLEMAP product correctly and registered it on the platform,

but the data is not accessible on floem.clemap.com:

Check whether the sensor is communicating with

sensor. If this flashes or is switched off, check whether the radio connection is also accessible when the control

cabinet door is closed (install a repeater if necessary) and whether the router doors are open.

→ See question: The sensor cannot connect to the cloud (status LED flashes).

If the status LED is constantly lit, check at

not the case, please contact support.

Do you have any further questions about the installation? We will be happy to

answer them at

Figure 16 Hard Reboot

https://floem.clemap.com

by looking at the LED status on the

whether the measuring point is online. If this is

or by phone +41 44 548 20 61.