Dogtra ARC HANDSFREE Benutzerhandbuch - Seite 18
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3. The transmitter has no range or stimulation is less when
the dog is farther away.
– The antenna(s) may be damaged. To order parts, please
contact customer service at (888) 811- 9111 or go to
www.dogtra.com.
– The range indicated on the unit's box is for flat terrain.
Heavy brush, trees, hills, or moisture will affect the range
of your unit. For best range, hold the transmitter vertically
above your head, and/or try moving to higher ground.
– Any electrical conductors will affect the range, such
as cars, chain-link dog runs, metal structures, and radio
towers. For best results, operate away from these items.
4. My unit is not holding a charge.
– The batteries might not be charged properly, or the
charger, splitter, and the charging port may not be
functioning properly. You can send in your charging units
to have us inspect them.
– The charging pin may be damaged. Inside the charging
port, there is a metal pin that should be standing straight
up and stiff. If the pin is wobbling, broken, or missing, you
will need to send the unit in to the Repair Department.
The charging port must be clean prior to charging; clean
the dirt out with a cotton swab and some rubbing alcohol.
If the dog is in salt-water, be sure to rinse the receiver and
charging port with clean water.
– If the above does not resolve your issues, contact Dogtra
customer service at [email protected] or (888)-811-9111.
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DOGTRA PRODUCT WARRANTY
LIMITED WARRANTY
For Dogtra Products Purchased from Dogtra Authorized Dealers
One-Year Warranty
Except as otherwise provided below, Dogtra warrants to the original retail
purchaser ("You") that its Dogtra products shall be free of defects in materials
and workmanship for a period of one (1) year from the date of purchase
("Warranty"). The Warranty covers the cost of repair (parts and labor) or
replacement (if repair is not feasible) of a defective Dogtra product during said
one-year period. For such repaired or replaced products, the remaining portion
of the original warranty period, or ninety (90) days, whichever is longer, shall
apply. Dogtra, at its sole discretion, shall determine whether to repair or replace
a product covered by the Warranty.
Warranty Conditions
The Warranty is not transferrable and applies to your Dogtra product only if:
(1) You are the original retail purchaser of the product,
(2) You bought the product from a Dogtra authorized dealer, and
(3) You present a receipt or other proof of purchase showing a valid purchase
date, the name and address of the authorized dealer, and the purchased
product identified by model and/or serial number.
Warranty Exclusions
The Warranty does not cover damage, loss, or deterioration to your Dogtra
product caused: by misuse, neglect, abuse, or other improper handling of the
product; by failure to follow use or care instructions; by use of the product for
other than its intended purpose; by accident or natural forces such as fire or
flooding; or by normal wear and tear such as scratches to the product surface.
The Warranty also does not cover Dogtra products that: are purchased from
non-authorized dealers; are purchased outside of the United States or Canada;
have been damaged during shipment (even if Dogtra paid or arranged for
shipping); have been modified or tampered with in any manner; are opened or
repaired by anyone other than Dogtra; or have serial numbers that have been
altered or defaced.
Sole Warranty
This Warranty is the only warranty offered by Dogtra for its Dogtra products.
Other than said Warranty, Dogtra makes no other representations or warranties
whatsoever regarding its products, whether oral or in any product manual,
on any packaging, on any website, or in any other written material. No dealer
of Dogtra products, nor any employee or agent of Dogtra, is authorized to
make any additions, changes, or extensions to the Warranty. Dogtra, at its sole
discretion and at any time, reserves the right to modify the Warranty.
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