Canon C2620 Manual de servicio - Página 30

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2. Warranty Administration Reduction Program (WARP)

Dealers purchasing a Color imageRUNNER C2620/C3220 will receive

WARP credit during the month following their purchase. The credit

covers the dealer's cost for defective parts with a dealer cost under

$300 replaced during the term of the end-user warranty. Defective parts

having a dealer cost over $300 that are replaced during the term of the

end-user warranty should be returned along with all applicable

documentation to Canon USA for processing.

To request parts reimbursement credit, complete the e-Tag warranty

claim that can be found in the warranty section of the Canon USA's e-

Support Center. Print out the e-Tag form and submit it to the address

provided, along with the defective part(s), and a copy of the machine's

service history log.

Refer to the Warranty terms and conditions in the

Service Guide for complete warranty coverage detail.

Your Regional Service Office personnel can answer questions on the

WARP program.

E. Parts Support Program

Canon USA will provide a replacement dongle on an exchange basis for a

period of nine (9) months. This includes the ninety (90) day warranty period

and the six (6) months following.

To obtain parts under the Parts Support program, follow these steps:

1. Contact the TSC (1-800-528-2830) for assistance to diagnose a defective

dongle. The Dealer must be prepared to provide the TSC the dongle serial

number, version of software, and a history of issues with that dongle. In

the event the dongle is determined to be defective, the TSC will issue a

ticket number for a replacement dongle. Obtain a ticket number for the

defective part.

2. Go to the e-Support website (http://www.support.cusa.canon.com)

navigate to the Warranty Programs Information Center and locate the

Consignment Part order form.

3. Complete the Consignment Part order form and submit (fax) the claim.

4. Once the claim is submitted, the Warranty Control Section will ship a

replacement dongle packaged with the Original Order Form and a Return

Address Label. The Original Order Form must accompany the returned

dongle.

The defective dongle must be returned within ten (10) business days otherwise

your dealership will be charged for a new Clustering Kit software package.

5. The Parts Support Program includes standard shipping at no cost to the

dealership. Any requested upgrade in delivery service will be charged to

your dealership.

There will be no dongle support after the nine (9) month Parts Support

Program has expired. The dongle is not available as a service part; a new

Clustering Kit software package must be purchased.

Color imageRUNNER C2620/C3220 Service Guide

Rev. 1

Appendix

of this

July 2005 Page 25