Astro Gaming 939-001514 Faq - Página 2

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I cannot be heard by other players/my voice

quality is poor on my A40 TR + MixAmp TR.

(PS4//PC/Xbox One)

I understand you are experiencing issues with your A40 TR System. Here are a

few steps you can take to attempt to remedy the issues. Before troubleshooting

please ensure you have setup the audio system correctly by using our setup

guides.

If using a gaming console (PS4/Xbox One) make sure the MixAmp TR is in

•

Console Mode. Power button should be illuminating Red.

If using a PC or computer, make sure the MixAmp TR is in PC Mode. Power

•

button should be illuminating White.

Make sure your mute cable is not muted. You can check this on the inline mute

•

cable. The mute button should not be showing red.

Unplug the headset from the MixAmp and plug it directly into a smartphone. Make

•

a phone call, and see if the recipient on the other end can hear you.

Refer to the quickstart guide and try using the headset and MixAmp on a PC. Use a

•

voice recording program on the PC and check your voice output and quality.

How to set up your A40 TR on your

PC Computer.

Required components:

A40 TR Headset

•

MixAmp TR

•

USB Power Cable, Optical Cable, and A40 Inline Mute Cable

•

1. First, ensure the MixAmp TR has the most recent Software installed

here:

astrogaming.com/firmware/firmware.html

to the USB Port on your PC in order to update it on your PC through the ASTRO

Command Center.

2. Connect the MixAmp TR to your PC. Insert the MixAmp TR USB Power cable to a USB

port on your PC. If you're also using a optical cable, hook up the optical cable to the

optical port on your computer.

Ensure the MixAmp TR is connected