The Comcast Customer Guarantee
Since 1963, Comcast has been dreaming big. We bring exciting products and unparalleled choice to
customers across America with our video, high-speed Internet, phone and online services. We push the
boundaries of innovation and creativity because we want to exceed our customer's expectations. We are
committed to providing Comcast customers with a consistently superior customer experience. If for any
reason something goes wrong, we will work to resolve the issue quickly and as professionally as we can.
We make the following guarantees to our customers:
We will give you a 30-day, money-back guarantee, on our video, voice or high-speed services.
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If you're not satisfied with your video, voice or high-speed service and wish to cancel for any reason, you can
do so in the first 30 days and get your money back. Simply return all equipment in good working order and
we'll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard
installation.
We will always be on time within your appointment window or we'll credit you $20 or give you a
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free premium channel for three months.
And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20 or give
you a free premium channel for three months.*
We will resolve routine issues in one visit or we'll credit you $20 or give you a free premium
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channel for three months.
installation or can't resolve a routine issue, we will credit you $20 or give you a free premium channel for
three months. Additionally, we won't charge you for a service visit that results from a Comcast equipment
or network problem.*
We will treat you and your home with courtesy and respect.
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Comcast identification clearly when they arrive at your home. They will be trained and equipped to
complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and
knowledgeable when you contact us.
We're here for you, 24 hours a day, 7 days a week
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contact us regarding any service-related issue by calling 1-800-XFINITY or in any of the following ways:
Online via Ask Comcast
Live Chat online with a Comcast technician
Online Community Forum
Send us an email and receive a response within 24 hours
We will offer easy-to-understand packages and provide you with a clear bill.
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designed to be straightforward. A call or visit to our website makes it easy to find a package that's right for
you. We aim for the same clarity with our bills. You can view your monthly statement and service details
anytime by visiting xfinity.com.
We will continually offer the best and most video choices.
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choices to our customers instantaneously by using the full power of our advanced private fiber network
and decades of television experience. We will use On Demand to bring you dramatically more content
choices, including more movies, more sports, more kids programs, more network TV shows and more HD
than anyone else.
Every Comcast employee is dedicated to meeting the commitments above and to exceeding
your expectations. We are working very hard to serve our customers better and listen
carefully to their feedback. If you have any thoughts or ideas about this Guarantee
or about your experience with us, we invite you to share your feedback with us by
visiting xfinity.com.
*$25 credit provided in Comcast systems in Illinois.
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The Comcast Customer Guarantee
As a courtesy, we will call you before we arrive at your home.
After the first visit to your home, if we do not satisfactorily complete
Our technicians will display their
to answer questions at your convenience. You can
We're working hard to bring more
Our packages are
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