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Parental Controls
Parental Controls let you restrict access to paid and adult or mature content, individual titles, channels, and
TV or movie ratings. You can also select days and times to "lock" access to your TV.
To review which Parental Controls you have enabled, press the
Settings. If you don't have Parental Controls in place, you are directed to the PINs Manager screen, where
you can choose a PIN and set up Parental Controls.
Note: If you want your set-top box to require a PIN for XFINITY On Demand purchases, you must also set up a
Purchase PIN for Parental Controls, even if you do not plan to put Parental Controls in place. Parental Controls
are distinct for each device in your home and must be programmed individually.
Parental Control Options
PINs Manager
— You can activate two types of 4-digit PINs: a Locks PIN and a Purchase PIN. If
you enable Parental Controls, you must enter your Locks PIN to view restricted content. If you enable
Purchase Protection, you must enter your Purchase PIN to make On Demand purchases. System
Default Settings can clear all Parental Controls and PINs.
PIN Challenges
PIN was required.
Movie Locks
— You can lock movies based on their MPAA ratings. When you lock a movie rating,
all movies with a more restrictive rating are also locked. For example, if you lock movies with an R
rating, movies with NC-17 and Adult ratings are also locked. To unlock and view the restricted movies,
you must enter your PIN. A green open lock
indicates locked movie ratings.
TV Locks
— You can lock TV shows and series based on their TV Parental Guidelines ratings. When
you lock a TV rating, all programs with a more restrictive rating are also locked. For example, if you
lock programs with a TV14 rating, programs with a TVMA rating are also locked.
Some TV ratings have subcategories of content that you can lock individually (e.g., Violence, Coarse
Language, etc.). If you lock Violence in TVPG-rated programs, then programs with Violence in a more
restrictive rating are also locked. However, more restrictively rated programs without Violence are not
locked. Programs with a less restrictive rating, such as TVY, also are not locked. A green open lock
indicates unlocked TV ratings. A red closed lock
Note: Series episodes do not always have the same rating. An episode of a series may be TV14 one
week and TVPG the next.
Channel Locks
To lock a channel, select Lock on the Info panel of the channel you want to lock. To unlock a channel,
select Unlock and enter your PIN.
Title Locks
— You can specify individual shows, series and movies to be locked and unavailable for
viewing. To lock a title, select Lock on the Info panel of the program you want to lock. To unlock a title,
select Unlock and enter your PIN.
Service Locks
— Service Locks restrict access to certain types of content such as On Demand
programming and other videos. To unlock these services, you must enter your PIN.
Safe Search
— Safe Search prevents adult titles and programming from appearing on your screen,
whether in program listings or search results. You can turn this feaure off by selecting Safe Search Off.
Time Locks
— Time Locks restrict viewing all programming between certain hours or on certain
days. For example, you can lock your set-top box so no programming can be accessed between
10 p.m. and 7 a.m., from Monday through Friday. To unlock Time Locks, you must enter your PIN.
Using Your On-Screen Guide
— PIN Challenges is a list of all instances, successful and unsuccessful, when a
— You can specify individual channels to be locked and unavailable for viewing.
button on your remote and select
indicates unlocked movie ratings. A red closed lock
indicates locked TV ratings.
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