AirServer Connect Manual del usuario - Página 17

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Troubleshooting

In the event that you encounter an issue with your AirServer Connect, please read through the following

list and check our support page ( http://support.airserver.com ) for more information

Nothing is displayed on my screen

First check that the screen is set to the correct input and all cables are correctly connected.

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Make sure the AirServer Connect unit is on and the power button glows a constant blue.

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Restart the AirServer Connect by pressing the power button, wait until it turns orange and

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then press power button again.

If the front panel of around the power button blinks for an extended period of time, note the

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blink pattern and contact AirServer support.

There is a known issue with Android devices not being able to reconnect if the Prompt setting is enabled

in Protocols. If this is an issue, please reboot your Android device.

The image does not fit the screen

This can be for a number of reasons, including:

Your device is in portrait mode. AirServer Connect mirrors exactly what is on the device so black

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borders appear to the side of your image. Furthermore, a device using Miracast or Google Cast

will transmit those black bars, so they will also be visible when multiple devices are connected at

the same time.

The aspect ratio of your screen does not fit the aspect ratio of the device. Most devices have a

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widescreen aspect ratio such as 16:9 whereas many older displays and projectors have a

traditional 4:3 aspect ratio. The same can happen with many modern screens that have a wider

aspect ratio than 16:9. This will cause black borders to appear at the top, bottom or sides of the

screen.

Your screen is not reporting its native resolution or an incorrect resolution. This can result in the

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image being blurry or partial. Check your cables and update firmware on your screen if possible.

We recommend using HDMI cables and if VGA cables need to be used, make sure they are fully

wired to report EDID resolution information.

Audio and video quality is poor

Your existing Wi-Fi infrastructure may be overloaded. This can happen if the network connection is

poor or cannot handle many devices mirroring screens at the same time. Try connecting directly to the

access point on the AirServer Connect or through a wired ethernet connection if possible on your device.

AirServer Connect guest network may be overloaded. The built-in access point in AirServer Connect can

only handle a limited number of guest network connections at a time. We do not recommend having

more than four devices connected to the guest network at the same time. There may be a lot of devices

connected to the guest network that have previously connected to the AirServer Connect. These users

take up bandwidth. If you have set your own passphrase for the built-in guest network, we recommend

changing the passphrase in the Settings > Wi-Fi menu regularly to reduce the number of connections.

Make sure your sending device is up to date and supports the same mirroring and cast protocols as

AirServer Connect. Refer to documentation from your device manufacturer.

Google notes on their support page that any device running Android 4.4.2 and above is capable of casting,

but some devices are better suited for such a task. Google maintains a list of optimized devices, which can

be found at: https://support.google.com/chromecast/answer/6293757.

AirServer Connect User Guide