Dreame H11 Faqs - Página 10

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Dreame H11 Faqs
2. The roller brush cover, filter, and clean water tank have not been installed in place; Please
check and install those correctly.
4. Why does the H11 make the strange noise?
A:
1. There might be too much water in the dirty water tank; Please empty it in time;
2. The main suction opening might be blocked; Check and clear any blockage.
5. What should I do if The battery status indicator does not light up while charging?
A:
1. Please make sure the power adapter is plugged in properly and connect to the base normally;
2. Please place the H11 back to the base again.
6. Why does the self-clean fail?
A:
1. The roller brush might be blocked, please open the cover and clear the blockage;
2. Make sure the vacuum is charging and the battery is over 10% before activating the self-clean
mode;
3. Confirm the dirty water tank is installed correctly and not full;
4. Check if the clean water tank is installed correctly and not empty.
7. Why does no water flow come out of the vacuum when cleaning?
A:
1. Please check if the clean water tank is installed properly and fill the clean water tank;
2. Please confirm whether the vacuum is in water absorption mode;
8. Why does the vacuum fail to turn on?
A:
1. The handle assembly has not been installed in place; Please reinstall the handle assembly;
2. The vacuum is out of battery or low on power. Please fully charge the vacuum first, then
continue to use it;
3. The roller brush has not been installed in place, or the roller brush is stuck. Please reinstall or
clean the roller brush;
4. The dirty water tank has not been installed in place or fully; Please reinstall it and empty it.
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