Bose 3-2-1 Manual del usuario - Página 39

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Troubleshooting

Problem

System doesn't do any-

thing

No sound

Sound but no picture

Remote control is

inconsistent or does not

work

Radio does not work

or has poor reception

DVD or CD does not

play

FM sound is distorted

Sound is distorted

What to do

• Make sure the unit is turned on.

• Make sure the power cord is inserted securely into the Acoustimass

ﬁrmly into an operating AC wall outlet.

• Be sure to select a source (CD/DVD, AM/FM, etc.).

• Unplug the Acoustimass module power cord from the outlet for a minute, then reconnect it.

This allows the unit to reset itself.

• Increase the volume.

• Check to see if MUTE is lit on the display. If it is, press the Mute button on the remote con-

trol to unmute the sound.

• Make sure the module cable and speaker cable are ﬁrmly seated in the media center jacks

and the multi-pin connector on the other end is ﬁrmly seated in the Acoustimass module

jack.

• Check speaker connections.

• Turn the media center off for 10 seconds, then on again, to restore communication

between the media center and the speakers.

• Check the connections for any external components. Make sure to select the correct

source for the desired input.

• Be sure the disc is placed correctly, label-side up, in the CD tray.

• Connect the FM and AM antennas.

• Unplug the Acoustimass module power cord from the outlet for a minute, then reconnect it.

This allows the unit to reset itself.

• Make sure the TV is on.

• When playing a DVD or other video source, make sure the TV is set for TV/Video. See

Important Note on page 16.

• Check batteries and their polarity (+ and –). See "Replacing the remote batteries" on

page 38.

• Point the remote control at the media center.

• Make sure antennas are connected properly.

• Move AM antenna at least 20 inches (50 cm) from the media center.

• Adjust antenna position to improve reception.

• AM antenna must be upright.

• Move antennas farther from TV or other electronic equipment.

• You may be in an area of weak signal coverage.

• Check to see if the play symbol in the display is lit.

• After pressing the CD/DVD button, wait a few seconds before pressing Play.

• Make sure the disc is properly inserted (label side up).

• Eject the disc and try loading it again.

• There may be dirt or dust on the disc. Clean the disc. See "Cleaning discs" on page 38.

• The disc may be defective. Try another disc.

• Make sure region codes for both the DVD and player match. See "Check for region code

compatibility" on page 5.

• Adjust antenna position to reduce interference.

• Make sure speaker cables are not damaged and the connections are secure.

• Reduce the output level from any external components connected to the music center.

AM256950_02_V.pdf • January 29, 2002

Reference

module and plugged