ATTO Technology ATTO Celerity FC-42ES Manual de solución de problemas - Página 4

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Watch the LED indicators on the Fibre card. They should show when you have a

proper link and the connection speed you have negotiated with the device after

startup. Drive lights should also flash at startup as the Fibre port is scanned.

This may give a clue as to the root cause of the issue.

B.) Error Log Capabilities

The ATTO Celerity FC host adapter driver can be directed to log all failure related

information to an event log. The user can control the classification of events that

are recorded via a registry setting for Windows and a command line argument for

Linux.

The driver records events broken into the following classifications.

• FATAL

• FIBRE

• ISP

• LOOP

• INFO

driver.

We recommend Event Logging only be active for troubleshooting purposes as

performance will be affected and that when in this mode of operation, all flags be

enabled.

To enable the advanced event logging features of the Celerity FC Host Adapter

in a Linux environment please do the following:

•

Remove the driver (rmmod celerityfc)

•

Load the driver with event logging enabled (modprobe celerityfc

event_log_mask=0xfffffff) [the flag uses the numerical symbol "0" and eight f's]

•

The output can be obtained from dmesg.

To disable event logging under Linux, simply remove the driver with the event log

mask and reload it normally.

C.) Escalating issues to Tech Support.

When an error is encountered, please insure you have an answer to each of the following

questions when reporting it as an issue:

QUESTION

1. Computer Model:

2. Operating System:

Page 4 of 5

Records various fatal situations within the driver and card.

Records FIBRE errors as reported by the card.

Records errors as reported by the FW of the card.

Records event notifications as reported by the FW.

Records events related to the starting and restarting of the

Atto Technology, Inc.

ANSWERED

April 9, 2007