Dante DFG48044X Manual de instalación y funcionamiento - Página 18
Navegue en línea o descargue pdf Manual de instalación y funcionamiento para Interruptor Dante DFG48044X. Dante DFG48044X 18 páginas. Digital fiber optic ethernet edge switch 10/100mbps standalone unit
Imprimir página5.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA
number, please use this to fill out the form. Please have the following information readily available:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure, symptoms, including a full description of the problem.
Dante Security will carefully test and evaluate all returned products, will repair products that are under
warranty at no charge, and will return the warranty-repaired units to the sender
with shipping charges prepaid (see Warranty Information, Appendix A, for complete details). However, if the
problem or condition causing the return cannot be duplicated by Dante Security, the unit will be returned as:
Dante Security reserves the right to charge for the testing of non-defective units under warranty. Testing and
repair of product that is not under warranty will result in a customer (user) charge.
5.4 Shipping and Packaging Information
Should you need to ship the unit back to Dante Security, please follow these instructions:
1. Package the unit carefully. It is recommended that you use the original container if available. Units
should be wrapped in a "bubble-wrap" plastic sheet
or bag for shipping protection. (You may retain all connectors and this Installation Guide.)
CAUTION: Do not pack the unit in Styrofoam "popcorn" type packing material. This material may
cause electro-static shock damage to the unit.
2. Clearly mark the Return Material Authorization (RMA) number on the outside of the shipping container.
3. Dante Security is not responsible for your return shipping charges.
4. Ship the package to:
Dante Security, Inc.
Attn.: Customer Service
No Problem Found.