Contemporary Research ICE-HE-DXL Manual del usuario - Página 19
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Imprimir páginaWarranty: Three (3) year limited warranty on all parts and labor for Contemporary Research manufactured products. Contem-
porary Research warrants its manufactured products against defects in materials and workmanship for a period of three years
from the day of purchase by authorized dealer. If Contemporary Research receives notice of such defects during the warranty
period; Contemporary Research, at its option, will repair or replace products that prove to be defective.
Exclusions: The above warranty shall not apply to defects resulting from improper or inadequate maintenance by the customer,
customers applied software or interfacing, unauthorized modifications or misuse, mishandling, operation outside the normal
environmental specifications for the product, use of the incorrect, modified or extended power supply, acts of God, weather,
or improper site operation and maintenance. Please note Contemporary Research SSV-DX Display Express PC product carries a
six-month limited warranty.
Product Service: Contemporary Research will test, repair, or replace the product or products without charge if the unit is un-
der warranty. If the product is out of warranty, Contemporary Research will test, and then repair the product or products. The
parts and labor charge will be estimated by a technician and confirmed by the customer prior to repair. All components must be
returned for testing as a complete unit. Contemporary Research will not accept responsibility for shipment after it has left the
premises.
Technical Support: Contemporary Research technicians will determine and discuss with the customer the criteria for repair
and/or replacement. Contemporary Research Technical Support can be contacted through one of the following resources:
e-mail support at [email protected] or phone at: 972-931-2728
Return Material Authorization (RMA) Number: Before returning a product for repair or replacement, request an RMA from
Contemporary Research's technical support. Provide tech support with a return phone number, e-mail address, shipping address,
product serial numbers and original purchase order number. Describe the reason for repairs or returns as well as the date of pur-
chase. See the General RMA Terms and Procedures section for
more information. RMA's are valid for 30 days and will be issued to authorized Contemporary Research dealers only. End users
must return products through authorized Contemporary Research dealers. Include the assigned RMA number in all correspon-
dence with Contemporary Research. Write the assigned RMA number clearly on the shipping label of the box when returning
the product. All products returned for credit are subject to a restocking charge without exception.
Voided Warranty: The warranty does not apply if the original serial number has been removed or if the product has been disas-
sembled or damaged through misuse, accident, acts of God, weather, modifications, use of incorrect, modified or extended power
supply, or unauthorized repair.
Shipping and Handling: Contemporary Research will not pay for inbound shipping transportation or insurance charges or accept
any responsibility for laws and ordinances from inbound transit. Contemporary Research will pay for outbound shipping, trans-
portation, and insurance charges for all items under warranty, but will not assume responsibility for loss and/or damage by the
outbound freight carrier. If the return shipment appears damaged, retain the original boxes and packing material for inspection by
the carrier. Contact your carrier immediately.
Products not under Warranty: Payment arrangements are required before outbound shipment for all out of warranty products.
General RMA Terms and Procedures: RMA's are valid for 30 days and will be issued only to authorized active Contemporary Re-
search dealers and distributors.
End users must return products through authorized Contemporary Research dealers. End users may be eligible for a RMA
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at the discretion of CR Technical Support.
Before a defective product can be authorized to send in for repair, it must first go through the troubleshooting process
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with a member of the Contemporary Research Technical Support team.
Products authorized for repair must have a valid RMA (Return Material Authorization) number.
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Contemporary Research Technical Support will approve the issue of an RMA number.
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An RMA number is to be included in all correspondence with Contemporary Research.
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The RMA number must appear clearly on the shipping label when the product is returned.
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A packing slip must be included on the inside of the box with the RMA number listed and reason for RMA return.
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Products received at Contemporary Research that do not have a valid RMA number clearly marked on the outside of
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the shipping container may be refused and returned to sender.
Boxes showing external damage will be refused and sent back to the sender regardless of the clearly marked RMA
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number and will remain the responsibility of the sender.
Advanced Replacement Policies:
For Contemporary Research manufactured products, advance replacement will be provided for "out-of-the-box" fail-
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ures up to thirty (30) days after the initial shipment of products.
Shipments of equipment that are refused upon attempted delivery, for any reason, are subject to restocking charges.
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ICE-HE-DXL User Manual 04/2018