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RETURN AND WARRANTY POLICY
RETURN POLI CY
Apogee Instruments will accept returns within 30 days of purchase as long as the product is in new condition (to be determined by
Apogee). Returns are subject to a 10 % restocking fee.
WARRANTY POLICY
What is Covered
All products manufactured by Apogee Instruments are warranted to be free from defects in materials and craftsmanship for a period
of four (4) years from the date of shipment from our factory. To be considered for warranty coverage an item must be evaluated
either at our factory or by an authorized distributor.
Products not manufactured by Apogee (spectroradiometers, chlorophyll content meters) are covered for a period of one (1) year.
What is Not Covered
The customer is responsible for all costs associated with the removal, reinstallation, and shipping of suspected warranty items to our
factory.
The warranty does not cover equipment that has been damaged due to the following conditions:
1. Improper installation or abuse.
2. Operation of the instrument outside of its specified operating range.
3. Natural occurrences such as lightning, fire, etc.
4. Unauthorized modification.
5. Improper or unauthorized repair.
Please note that nominal accuracy drift is normal over time. Routine recalibration of sensors/meters is considered part of proper
maintenance and is not covered under warranty.
Who is Covered
This warranty covers the original purchaser of the product or other party who may own it during the warranty period.
What We Will Do
At no charge we will:
1. Either repair or replace (at our discretion) the item under warranty.
2. Ship the item back to the customer by the carrier of our choice.
Different or expedited shipping methods will be at the customer's expense.
How To Return An Item
1. Please do not send any products back to Apogee Instruments until you have received a Return Merchandise Authorization (RMA)
number from our technical support department by calling (435) 792-4700 or by submitting an online RMA form at
www.apogeeinstruments.com/tech-support-recalibration-repairs/. We will use your RMA number for tracking of the service item.
2. Send all RMA sensors and meters back in the following condition: Clean the sensor's exterior and cord. Do not modify the sensors
or wires, including splicing, cutting wire leads, etc. If a connector has been attached to the cable end, please include the mating
connector – otherwise the sensor connector will be removed in order to complete the repair/recalibration.