DataLocker H200 Manual del usuario - Página 10

Navegue en línea o descargue pdf Manual del usuario para Almacenamiento DataLocker H200. DataLocker H200 12 páginas. Encrypted, biometric hard drive

TROUBLESHOOTING

If you experience difficulty using DataLocker H200 + BIO after following the instructions in this User Guide,

read the following troubleshooting information.

• Check to make sure the USB cable is plugged in properly and that the cable provides sufficient USB

power to the device. For information about how to properly plug in the device to ensure adequate

power, see "Plugging in the device" on page 4.

• Check the light emitting diode (LED) status of DataLocker H200 + BIO to assess the power output

to the device and the state of the device.

• Check the Frequently Asked Questions section at datalocker.com/support.

Table 1: LED status for devices

LED status

Status of authentication and data transfer

Solid green

Flashing green

Flashing red

once

Flashing LED

alternating

between red and

green

Description

Open—if no authentication mechanisms are set, any user can use the device.

User has logged into the device—if users exist, it indicates that the device has

authenticated a user.

The flash frequency is approximately once per second and indicates that the

device is waiting for a finger due to one of the following situations:

• The device has just been plugged in and no user is currently logged into the device.

• Software has initiated a biometric authentication or enroll operation.

• A user has initiated a finger authentication operation for example, by touching

the device when it is in the "idle" waiting-for-finger state. A device will remain

in an idle state for only two minutes before the LED turns red to indicate the

device is locked.

Failed fingerprint authentication attempt. The device will go back to waiting for a

finger (flashing green normal) after the failed signal finishes.

The device is waiting for a finger to authenticate but this is also the last chance to

authenticate before biometric access is blocked. The frequency is approximately

twice per second.