Cookshack SmartSmoker 075 Manual del usuario - Página 16
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APPENDIX A
Limited Warranty Policy
WARRANTY INFORMATION: Cookshack SmartSmoker
Ovens are guaranteed to be free
®
from defects in material and workmanship, under normal use and when installed in accordance with
factory recommendations. Cookshack SmartSmoker® Ovens limited warranty includes parts and
labor for the first 90 days. Following the 90 day period, the two (2) year limited warranty is for parts
only. Cookshack, Inc.'s obligation under this warranty shall be to repair or replace at its option any
part deemed defective upon examination by Cookshack, Inc. or its authorized service agent, for a
period of two (2) years from the date of sale. Please obtain approval from Cookshack, Inc. before
performing any service. Cookshack, Inc. is not responsible for any unauthorized service work.
APPENDIX B
Replacement of defective merchandise
If you have merchandise that you believe is defective and requires repair or replacement: call
(580)765-3669
Cookshack, Inc. at
. Ask to speak to a Customer Service Representative. Have your
model number and serial number
Smoker Oven
ready.
If you are advised to return the merchandise to the factory for repair or replacement, please observe
the following procedures.
return number
return
You will be issued a
. A Customer Service Representative will issue you a
number
and/or mail you an instruction form (called a Return Merchandise Authorization) for
returning the merchandise with the return number on it.
return number
All return merchandise must have a
. Do not return merchandise without a
return number
.
Attach
the return number to the merchandise.
If you were sent a Return Merchandise Authorization, attach it to the merchandise you are returning.
If you were issued a return number by phone and not sent a Return Merchandise Authorization,
attach a note to the merchandise with your name, address and Return number.
Print the return number on the outside of the return packaging.
Ship
the merchandise back to Cookshack, shipping prepaid, F.O.B. destination, in the original
container or equivalent. All return merchandise must be shipped to Cookshack, Inc., 2304 N. Ash
St., Ponca City, OK, 74601.
You assume the risk of any loss or damage that occurs during transit due to improper packaging of
the returned merchandise. Use the original container that the merchandise was shipped in or
equivalent.
Cookshack Model 075/076 SmartSmoker Oven
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